Chewy.comReviews of chewy.com

Beware of Autoship with this company! On my last autoship they increased the price of one of my items by 68% after I added it to my order. I called and they credited my account. This time they charged me almost double the advertised price for an item that was on Cyberdeals for Black Friday and increased several other items, too, so my order ended up being $30.00 more than the total it showed online the night before shipment! I will be ordering my pet food from Amazon from now on, they are faster and shipping is free regardless of the order size (with Prime).

My 12 year old boxer sadly suffered with horrible food allergies. He was allergic to chicken, beef, rabbit, kangaroo, pork, rice, potatoes, peas, corn, wheat, etc. To make matters even harder, once we found a food that worked for him, it would work for only about 2 years until that made him sick, too. Even veterinarian-prescribed foods made him sick! His doctor told us that we would be lucky if he lived past 7. Our sweet dog lived until 12, far exceeding the typical lifespan for a healthy boxer! I give a lot of the credit to Chewy. Not only do they have expansive dog food options, they have filters that help you easily find what will work for your dog. There have been several times over the years that I've been trying to find a new food for Diesel, only to find it didn't work after a few days of trying. In each instance, Chewy refunded me in full and told me to donate the remaining food, which I always did. Recently, we sadly lost our sweet Diesel. He was having digestive issues again and, the morning of the day he died, I ordered a new food from Chewy that I hoped would work. The next day, I emailed them and asked them to cancel the order - it would be far too painful to see it. Chewy wrote me one of the most thoughtful, kindest emails I've ever received - definitely the kindest email I've ever received from a company. They offered to be there for me if I ever wanted to call and share stories about Diesel. Who does that??? Furthermore, the food had already shipped but, they literally tried to get the truck to stop from delivering it to my house. They refunded me in full. If that wasn't enough, they sent flowers to my house with a very thoughtful note! Chewy does not feel like a company, they feel like a friend. I cannot be more grateful for the wonderful service they provided during Diesel's life and their thoughtfulness following his death.

I recently called Chewy.com to cancel an order because our family dog of 12 years died. A few days later I returned home from work to find fresh flowers on my doorstep with a card from Chewy offering condolences for our loss. I was shocked at such a kind gesture from such a big company. When the time is right to add another dog to my family Chewy will be where I spend my money! Thank you for your kindness, Deana Evans-Jacka

Chewy has amazing customer service. They've helped me out on two occasions- once my pup had stomach problems on a food I bought from them and another my Fedex delivery said it was delivered but never showed. Both times Chewy resolved the issues and I am very satisfied! They have my dog's favorite treats (smelly green tripe sticks) and fast delivery! Thank you Chewy!

BEWARE BEWARE BEWARE BEWARE UNETHICAL BUSINESS PRACTICES I have purchased from Chewey for a number of years and was very happy with them. I had autoship for food and cat litter. After not ordering for two years, I ordered again a few days ago. They apparently have a "new policy" (but they don't tell you this when you order--NO WARNING!!) where they will debit your bank account for the total of your order, "a pending debit charge", and then debit your account FOR THE AMOUNT SHIPPED FROM EACH WAREHOUSE. So, you are charged for double the amount until they get around to crediting your account for the original order. So, I orderded $92 worth of merchandise, and I have had $184 debited from my bank account. They shipped my items from three different warehouses. I did not have $182 in my bank, so now I am overdrafted and I will have the pleasure of paying $35 a day for overdraft charges. I called Chewey Customer Service AGAIN today' (I used their "chat" function a day ago). They are very blase about this, and just assured me that I can simply call the bank on a three way call and they will pay any overdraft charges incurred. How is this even legal???? I'm supposed to endure this every time and ruin my credit??? I am going to post this review on their website, call the Better Business Bureau, Dept of Consumer Affairs, etc. It CANNOT be legal to use the debit card number you have provided them with to make UNAUTHORIZED charges. If you read the one star reviews over the past couple of months you will find several other complaints about this new "double dipping" policy. So...they get to have the "float" on your money--for a week or more and then "refund" it to you when they get around to it.

I love chewy but it always takes 5to 7 days to get my stuff dissapointed in this years black friday sale last years was so much better still bought tho for local shelter gave 5. stars

I have used Chewy a number of times for various pet products for my 5 cats. I have never had any problems or complaints with either their products or customer service. In fact, their customer service has been so good that I would not even think of using another seller of the same products. Through no fault of Chewy’s, I’ve had to return products on several occasions and they were very accommodating and friendly. The most amazing thing happened the last time I needed to return some cat food due to the death of one of my cats. Not only did they sympathetically provide a refund for the unused food, they told me to donate it to a shelter or rescue group (which I did). A week or so later, I also received flowers and a sympathy card from Chewy! Even my cat’s vet didn’t send a card! With this kind of service and consideration, they have earned my loyalty. I will sing their praises to any pet parent I know!

I don’t understand all of the negative reviews for Chewy.com. I have had nothing but GREAT service from them. When I did have a minor problem, I called them and they rectified the problem. Once I didn’t receive my order on time as promised and they made it good and duplicated the order! I only had to pay for the first order. My cat tree started unraveling and they offered to reimburse me or send me another one at no charge. They stand behind their products and I have never experienced any bad customer service from them. If you think that you can get better prices for dog/cat food somewhere else, then go there. But, don’t bash a perfectly good company because of it. I support Chewy and I will always be a loyal customer.