Chewy.comReviews of chewy.com

I would give no stars if that was an option. We used Chewy.com for the first time. We got an email 2 days ago and we were able to track our order. It said will be delivered by the end of the day. Well it never was. Then the tracking changed to it would be delivered today. Well I was at work and saw that the tracking said it was delivered this morning. So when I got home I was annoyed that we did not receive our order. This is very discouraging and we will not be using Chewy.com and will be cancelling our auto ship.

Chewy is the best online retailer I have ever dealt with. Amazing amazing customer service and products. I won’t go anywhere else.

Best Company Ever! My little best fur friend passed away in my arms just days before Christmas. I was not looking forward to Christmas this year. On Christmas Eve is received a bouquet of red and white roses from Chewy. What a big kind heart this company has. I will never forget the kindness this company has shone me this year.

We LOVE Chewy!!! Earlier this year my loving cat Chester died. Chewy sent flowers!! A great big hug for Chewy😻

Honestly, they aren’t the company you’ve learned to love over these years. Although they’ve been my go-to (even with Amazon as a competitor for immediate free shipping) it seems like a massive disconnect w the customers. I recently had called regarding a product than was too young for my adult puppy. After speaking with the rep I had inquired about a better, similar item. They sighed and asked if my credit was file was sufficient use. Obviously I wanted to ensure that I was ok with whatever item they..’genuinely’...encouraged... Ultimately they processed whatever was the fastest and on file. Chewy customer service seems pretty robotic and much less Trained than before. It’s quite disappointing

Besides being easy and their selection and prices I was surprised when they went beyond what I expected from a giant company. I received a letter from them for the holidays. It was handwritten. To take time to hand write something to someone is personal and means more to me than the coupons. Highly recommend.

Customer service is AMAZING. My dog decided to hate/fear his food after I bought it in bulk but had no issue eating our other dogs food. I emailed chewy and they almost instantly responded by reminding for all of the bags of food stating they arent going to ask for them back and requested that we donate them. They also offered to send my other dogs food as a replacement and waived the shipping. My mind is still blown from this. Thank you chewy

I've been using chewy.com for a few years now. It's the only online company I buy from instead of amazon. I trust them just as much, prices are just as good, shipping not free but if you buy about $50 worth it is free and sometimes there are free ship promos. I can always manage to pick out enough items. I like having all animal products on one site. If I get suggestions, they are animal related. I've started using the pharmacy for prescription food. They are great about contacting your vet for you. I've been really happy using chewy, customer service is really helpful. It would be nice if they had a kind of prime membership with free shipping, but it's not a show stopper. I like going there to get all the gifts for my animal relatives. And it may sound funny, but I like knowing that when a chewy box shows up at the door, it's for my animals. And they like it too!