Chewy.comReviews of chewy.com

I have enjoyed using Chewy to buy hay and toys for my guinea pigs. However, the past couple of purchases I've had issues with the shipping. Experience 1: My package never came after it said it had been delivered. I waited a few days and then called Chewy's customer service (which was phenomenal by the way) and they sent me a replacement package at no cost and mentioned that they use FedEx. When my replacement package didn't come, I had to call customer service again to get ANOTHER replacement package. That replacement package I did end up receiving after about a week from my initial order. Experience 2: Checked the tracking on my most recent package to which it said that it is delayed. By how long, I have no idea. I really love Chewy, their prices, and their products, (as it's one of the only places I can find Oxbow Organic Meadow Hay at a reasonable price for my piggies) however, I'm dismayed that I'll more than likely be looking for a new place to purchase my pet products from if these shipping issues continue as they have been. It's really not Chewy's fault but more than likely FedEx's as they are the shipping carrier, but it's not boding well for a customer's experience when there are shipping issues like these. Especially when I order my pets' food in reasonable time so that I don't run out but then I do run out due to shipping issues.

They have always been so excellent with their shipping I order so many of my dogs toys and treats on here and they are all greatly priced. Their customer service is above and beyond always sending me and my dog cards as well as a hand painted portrait of my dog! Definitely would highly recommend!

Took four days to fill my dogs pain medications. I will not use this service again.

When a large outfit like Chewy is continually out of stock of a very common item like Neo Poly Dex, in BOTH ointment and suspension form, you gotta wonder what's going on. I had a similar experience with methamizole. So, IMO, it's more than chance factors. When you call the staff and they don't even know what the heck is up, then something must be up. Perhaps this may have been caused by the recent acquisition by Petsmart? I don't know, but the bottom line is: Come and get your food and litter, but don't depend on Chewy for your pharmacy needs.

It had been a few months since I lost my sweet baby angel and I had forgotten to discontinue the automatic shipment for his food. I called customer service and she, Dystani, very kindly said she was sorry for my loss and immediately refunded me for the shipment and cancelled any future shipments. I was emotional as he had passed quickly and this was yet another reminder that he was truly gone. She again said sorry for my loss and followed that by saying if there was anything Chewy could do in the future to not hesitate to reach out. A week went by and a bouquet of flowers arrived at my house with a card from Chewy acknowledging my loss and grief!!! I mean who does this anymore?!?! Treat people like people! It was truly amazing and really touched my heart. I tell everyone I know that is a pet owner Chewy is a fantastic company and has the best customer support, period!

Did not get us the antibiotic that we needed to try and save our dog. Took them 6 days for it to arrive and we paid for next day air.We had to put Fisher down because he was in terrible shape. We just got home from the vet and it was on the porch. I will NEVER do business with this company ever again. Eff you chewy.

Well I am impressed. First time ordering and couldn't find the delivery and discovered they have 24 hour customer service: phone, chat and email. I used chat. Was connected instantly. My question was answered within seconds. Turns out it was my mistake and I'm a moron. Good to know! Thanks Chewy. So nice to have a frustration free experience with a competent company focused on customer service. So impressed.

The best costumer service, the best food, the best prices, the best deals!