Chewy.comReviews of chewy.com

Every package shows up on time, when one wasn't in time due to weather I was given a $15 off code. When I didn't receive an item one was sent to me for free. Chewy will have my business for a long time, I appreciate them!

My cat just recently passed and as I was slowly removing her items I noticed a full prescription that I ordered from Chewy. They were FANTASTIC!!!!!! They refunded my money and just asked me to bring the medicine to my vet for proper disposal. I was not expecting that, but am completely grateful. A great company to work with.

They put 3 holds on my account for one order, and explained to me that is their process and it should come off in 48 hours. I shouldn't have to monitor my bank statements to make sure a charge that shouldn't be there is removed. They do not make you aware of the numerous holds either.I have $120 worth of pending charges on my credit card for a $49 order.

I had a problem with OnTrac and not receiving my very important package after 8 days. I had order an Aerokat inhaler and attachment for my baby as he has severe asthma and needs an inhaler and steroid everyday. I had called chewy’s 24 hour customer service line for the twice in a two day span to figure out what happened to my order. The customer service representative name LISA was absolutely amazing. She was extremely helpful when it came down to shipping dates, to where it was being shipped from, and overall she was hands off the nicest representative I’ve ever spoke with on the phone, ever. She resent out my order and was diligent about keeping in contact with me until I would receive the inhaler part. She took the matter very serious as it was medication for my furry baby! I made this call on Friday night at 8pm and received the package the next day before 4pm. Hands down to LISA! Thank you for making sure my baby, Tobias got what he needed! We appreciate you!

I used to sing their praises to everyone and even got my mom using an auto ship. This last year they have become horribly unreliable. When I had stuff on auto ship it has been temporarily unavailable for months. I have not gotten my shipment the next day for over 5 months. Then this last time, I cancelled an auto ship due to their mistake. They said fine. Then shipped it, charged me twice and now I am paying over draft fees. So I went to check on the delivery of the auto ship...they recalled the shipment. But I will not see a refund for a week. Be very aware! They are awful! And do not care if they make a mistake or rip you off!

Overcharged my credit card 3x. Customer service is a joke. Entire company is 1 big scam. STAY AWAY FROM THESE PEOPLE.!

I have a dog that needed medication, an antibiotic and apoquel for his itching. It was ordered on 1/16 and the vet faxed the info to chewy. I checked order status and they said it was waiting vet approval. Called vet, they faxed the approval earlier in the day. It is now 7:30 pm and they still have not filled the prescription and they are now saying that the meds they promised 1-2 day shipping will not be available until 1/21 which is this coming Tuesday. Never will I order from them again.!!!!!!!!! Customer service was not helpful and not very nice.

What absolutely horrible service. My cat has to receive two medications to help her stay alive. I ordered refills from Chewy with time to spare before the existing ran out. It took over one week for them to get the request to my vet. They kept claiming they sent it (daily). I checked with my vet daily and they never received it. Basically, I was catching them in a lie DAILY. My vet asked me to instruct them to call. I did. Upon follow-up with my vet, they received the script authorization request but it was for multiple cats that were NOT my cat. My cat will probably require an expensive stay at the vet since she has lost massive weight being without her treatment. Such horrible people at Chewy. They refunded my purchase price but still had the freaking nerve to not refund a delivery fee on a cancelled order. I cancelled because they claimed it would go out with 24 hour delivery due to their inability to promptly process my order. They arranged for five-day delivery—even after I confirmed it was now urgent and had to go out overnight. To top it off, when I asked to speak with the phone rep’s supervisor about the delivery charges not being refunded on a CANCELLED order, I was hung up on. Such an unprofessional company that has a total lack of concern for our pets. Their only concern is our money.