Chewy.comReviews of chewy.com

Chewy has been excellent! Products arrive on time, they process refunds quickly and even sent sympathy flowers when my sons guinea pigs passed away! A++++ for chewy!

Still waiting for my dogs insulin. The last three days a supervisor has promised it would be shipped out. Still no insulin. I went to the vet today so my dog could get his meds and live on. I don’t know what’s going on but they should not lie to people when your pet has to have Medication to live.

I rarely post reviews however this one I couldn’t pass up. My dog recently passed away and I used chewy.com for everything. We had his medications and treats on auto fill and I didn’t realize that I had a shipment coming. Two days after our little one passed, a package arrived. It was Teddy’s medications and treats. I quickly called Chewy.com and told Mollie the story. She immediately apologized for our loss and said we will credit you back right away. I asked if I needed to send anything back and she said absolutely not, please donate what was sent to a dog shelter near by. The next morning I did as I was told. Not a week had gone by and I arrived home to a bouquet of flowers at my door. It was from Mollie at Chewy.com. Such a thoughtful and meaningful gesture. Chewy.com will he used forever in the future by my family. They truly care about their furry and human customers!

I have always been an active buyer at Chewy as they usually have better prices than other name brand stores. Every time I’ve wanted to return something it’s been hassle free. I’ve received holiday cards from them. But, what made me write this review was the beautiful flowers I received from them upon the loss of my pup. I was shocked... I couldn’t believe that such a huge company could be so personal. THIS is what will keep many people as customers and I am eternally grateful. Thank you Chewy.

I'll give them credit, the Customer Service line was answered on the first ring (the first!). And my shipments always came quickly. My issue was with the timing of the orders coupled with notifications. I would get the email notification that I had a certain amount of time before an order shipped to edit my order, but then the order would ship before that time. That happened 2 months in a row; this time, I got an email on Sunday morning at 7AM that my cat's Rx food required a new authorization. That's not a problem, as my Vet is fantastic and just 5 minutes down the street. No worries. Well, except that the email came on SUNDAY morning and said that I had "48 hours" to get the authorization. Still not really a problem, I just set myself a reminder to call the Vet first thing Monday morning. Monday morning comes, and I get a cheerful email from Chewy saying that my order has already shipped (sans the food). I called Customer Service and was told that an employee had made an error and that they would still ship out the food to me. I asked about the whole 48 hours/not actually 48 hours thing, and the Service Rep had NO explanation for that. I requested that my order just be cancelled at that point and told the Rep that I would be leaving a review. She was very defensive at that point, and said that she hoped it would be an "honest" review. Seriously? So: Ease of shopping/selecting items, setting up Auto-Ship: 5 stars Prices: 4 stars Consistency of shipment schedule: 1 star Ability to comprehend faults in service without becoming defensive: 1 star Ability to comprehend the difference between 24 and 48 hours: 1 star

Recently wrote chewy.com my thoughts... I can't tell you how disappointed I am with your company. Chewy.com When I trust a company with my credit card information and I allow that company to auto-ship an order to me...I expect that company to advise or notify me if the price if an item on my auto-ship goes up in price. Apoquel is used for my dogs allergy issues. By looking at my past orders I see where each apoquel tablet went from $1.64 to $2.29. I order a hundred of these pills in each order. The price increase is significant. No notification was provided to me allowing me the option to stop the order. I have now stopped it myself. I have no trust in chewy.com and I will do my best to make my opinion heard. Too many companies want your payment information and then hope the customer doesn't pay attention or notice when price increases are applied. I thought you guys would be better than that.

I had such a positive experience with chewy.com that I was compelled to write this review. I ordered a dog ramp and upon getting it I decided it was actually too big and heavy and that I wouldn't really use it. For refunds you need to call their 800 number so I was like oh jezus I'll be on hold for 40 min. Nope- called, ring ring *real human picks up instantly,* I was almost dumbfounded. Didn't have to give a reason for return, the nice gal on the other end just got my phone # and emailed me a return label. Literally the whole process took less than 60 seconds- amazing in this day and age. Yay Chewy.com!

I would like to recommend Chewy.com to anyone who has a pet. I received monthly orders from them for several years and it was always on time and my orders were easy to change, if necessary. I had an auto ship about to be sent out when my 15 year old cat passed away. I contacted Chewy right away and had it stopped. The representative I spoke with was very helpful and expressed his condolences. To my surprise, a few days later, I received a beautiful flower arrangement and note extending their condolences. Not many companies would do this and it was greatly appreciated to know that they really care about their customers. Thanks Chewy!!!