Chewy.comReviews of chewy.com

The customer service is 10+/10. It's phenomenal how helpful their customer service agents are. I choose to order from them again & again because of the service.

I can't say anything bad about Chewy or customer service. They have been top notch in online ordering, shipping, customer service. When my cat Spooky passed Jan 30th 2020 I was deeply sad.We all know the feeling when our buddies/companion passes. I had 2-1/2 cases of prescription cat food left. I called chewy and they bought the unopened cases back, 52.60 ea. Awesome company. A few days ago the door bell rang, a guy with flowers was there. I didn't know any woman who would send me flowers. I'm a male. I opened the card that was attached. To my surprise , Chewy had sent me flowers. What a kind, thoughtful, heartwarming thing to do. That made my day. Thank you Jennifer for the kindness. Thank you Chewy for being an AWESOME COMPANY. From Vic Franzone sr

Placing my order was always fast, simple and convenient. That isn't what this review is about. Recently we lost our beloved cat of 20 years. Kramer meant the world to my wife and myself. Being of that age meant special food, medication and even his litter. All of which we obtained through auto purchases and delivery. The day after Kramer's passing, there was a scheduled delivery on the front porch. My heart dropped and I knew we needed to cancel our orders. We called Chewy and let them know of our situation. Customer service was more than accommodating and fulfilled our last request. Returning home from work two days later, there was a bouquet of flowers on the porch. My wife read the card and it was from Chewy's with their condolences. Are you kidding me! They could have canceled our order and moved along with every day operations. But that isn't the way thet do business. This level of customer service is unheard of today. While I dont see a new family member in the near future, you can be sure I will be conducting my business with Chewy's!! Hopefully someone from Chewy's reads this and knows how much their customer service is valued. Thank you Chewy's!!!

Like others, have ordered products through Chewy, including some requiring rx (flea meds) and been very happy with turnaround time in receiving. Yesterday ordered rx for a cancer med vet recommended on the preceding afternoon (was already out of office). Thought Chewys turnaround/home delivery would be efficient and easier. Let vet office know they would be contacted by Chewy for rx which vet office tells was approved and returned that same morning (before noon). Checked order all throughout today, states “pending shipment“ constantly. Called Chewy today at 430-5pm after confirming rx approved with vet as above. Was told wouldn’t be processed/shipped until at least Monday as pharmacist needed to review. I find that waiting more than 24 hrs for pharmacist review, esp for a cancer med or antibiotic or even heart med is excessive when time is of the essence for the condition needing treatment. Human meds dont take that long to prepare if in stock(that was not an issue). Ended up canceling rx and having vet order through his channels instead. Very disappointed. Forgot that CS rep also initially told me that Chewy had been trying to contact me to confirm address. I do believe she was trying to imply that this was part of the delay however, I advised her that 1) I received no calls from Chewy, and 2) I had already confirmed my address as part of the ordering process. She then got a bit defensive saying that she didn’t state that this was the reason for the delay.

I am very pleased with Chewy and its customer service. The prescription food I have to get for my kitty is so easy to order! Initially, my vet faxed over a script, and within 24 hours my order was on its way. I have never had a problem with an order except twice, when some of the cans arrived badly dented through no fault of Chewy. When I reached out to customer service, the friendly reps were quick to resolve my issue with either a credit or replacement. They did not interrogate me over the details, but rather were more concerned with my ordering experience. Its so rare to find true customer service these days but I have found it with this company!

For once, a company that stands behind what they sale! Also, if you do need to contact them, they actually answer and provide top notch service! Chewy is one of a kind and I would recommend them any day!

I love how serious and genuine this company is! It was my error to cancel an autoship order because my pup can't use those items anymore as he has a sensitive stomach. He is now on a prescription diet. They went ahead and refunded me for that order and asked me to donate those items to a local shelter! Absolutely a great company! will continue to be their customer as long as I am pet parent.

Absolutely in love with Chewy!! Their website is user friendly, their prices are great and their autoship options are exactly what you need to make life with pets that much easier. I'll never forget flea medicine again! Above all, their customer service is TOP NOTCH. They are a large company but have always had a small, home-town feel with excellent and friendly staff. They even send out HAND WRITTEN birthday cards to your pets!! Which seems insane to me, they must have people on staff whose sole job is to write those cards. Anyways, I couldn't recommend this company enough! Love, love, LOVE!