Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jaycee H.
I just want to say my first time buying from chewy with all this coronavirus stuff going on, they delivered! The products were exactly what I was hoping for! Fantastic job to the ones packaging and shipping. Thank you for being great, and getting things out as fast as possible in these times! Managers, supervisors, GMs, be proud of your staff! They need a good lunch bought for them one of these days haha!
Weston V.
Ive been with chewy for years and I love them. If anything goes wrong which is rare they are happy to fix it. Thanks chewy !
jim A.
Chewy has horrible service. I make a order larger than I can afford to get the free 1to 2 day free shipping. Didn’t happen. They are slow on email response,they blame it on my vet. After waiting 55 minutes on hold on the phone they say I may great my dogs meds in a week, that is 2 weeks after I placed my order. This was one bottle of a common medicine for my dog. Meanwhile my dog has to suffer because of there miss representation of there service. I am not happy
Frederick E.
ON3/23/2020 I PLACED A ORDER TOTAL $90.45.I RECEIVED . PART OF THE ORDER A WEEK LATER.BILLED $ 70.08 THEN A WEEK LATER I RECEIVED THE REST OF THE ORDER AND CHARGE THE BALANCE OF $20.35. I CHECKED MY BANK ACCOUNT AND WAS CHARGED $71.08 AGAIN .ON 3/27/2020. ON TOP OF $71.80 FOR A FURTHER ORDER.I CANCELED . I CAN NOT GET THEM TO RELEASE MY MONEY I TALKED TO A PERSON AFTER A 37 MINUTE WAITE AND TOLD THAT IT WAS TO BE REFUNDED STILL ON 3/31/2020 NOTHING.I WILL NEVER RECOMMEND THEM TO ANYONE.
Jenifer de la R.
I opened a box of Iams kitten wet food and there were maggots in it! There was a puncture whole with maggots crawling out! It made my whole kitchen smell like something died!
Brutis
Don't use if you love your pet. Had a drug on autofill. They sent me an email and told me they had it on hand and I would get it on time. Two days later they told me the drug was not coming, was not in stock, and the email was just generic and sent to everyone. Then they went on to tell me they may not get the med and would have to cancel if they didn't because they could only hold my payment for so long. It's the dog's pain medicine and they could care less.
Russell S.
I cannot begin to explain how annoyed and frustrated I am with your service and cavilier attitude at having wasted my time. I am further perplexed and you just plain mad at how you send me an email explaining that you tried contacting me. I find this to be patenly false. I was assured, when I set up my dog's prescription that future orders would be quickly filled. So after going online this morning and seeing that the medicine hadn't shipped, I sent and email asking you to ship the medication. Then I get an email telling me my order had been cancelled. Is this the way you treat all customers. Please look for my rating of your service!
Michael H.
I’ve been a customer for many many years, and chewy never ceases to amaze me. I lost my dog on 2/13 to old age and cancer. I got the most beautiful email from them. Today, there was a knock at my door. I couldn’t imagine who it would be. It was Toles Flowers delivering me a beautiful bouquet of flowers and a card from my chewy family. I am in complete shock that a company would do this. I wish I knew how to attach a photo. Thank you chewy. I will still be ordering as I still have two cats, and eventually a new dog. My heart needs more time to heal though!
