Chewy.comReviews of chewy.com

Up until now we have had pretty good luck with Chewy products and service, but they committed a faux pas this last go round and I will probably stop ordering from them until the COVID 19 conditions have gone away. I ordered six cases of a variety of cat food because my cats are pretty finicky (you don’t say!). It took 2 weeks to get (understandable given the circumstances) and they substituted my order with 6 cases of one kind of food (not even On the list that I had ordered). They should not have done that without my permission. For the last four days I have thrown away two cans of food twice a day. At that rate I should be through all 6 cases by the end of May and then I can go out and get 2 new cats. Seriously, I know if the cats get hungry enough they will eat it, but that is not really what I wanted for them. They should have given me the option to cancel my order.

I have tried to order numerous types of cat food and each one is "Temporarily out of stock". I have called numerous times and stuck in the automated system with no one connected to me. I know that PetSmart bought Chewy and I also know PetSmart is in financial trouble so perhaps they are not buying inventory and destined to go out of business. BUYER BEWARE. Don't waste your time with this company!

Overall I like Chewy.com. They have a great selection of pet item, I buy food and toys regularly. Their price is reasonable and shipping is fast and free with a minimum purchase. HOWEVER, about 1 in 6 boxes I receive have some type of shipping damage due to packing that looks like a 6 year old did it. They routinely pack crushable items in the same box with heavy items without any packing inside. This causes the smaller items to get crushed by the bigger ones as the box goes through shipping and delivery. That said, their customer service is quick to resend the damaged item but it is a hassle to have to call customer service every 6th box. I'd give them 5 stars if they'd fix their packaging.

Love chewy great communication and prices.. ❤😁

CANCELED MY ORDER ON NOT ONCE BUT TWO TIMES • I have used the same info for all other orders recently // for the past 5 years & have received all packages just fine. Trying to claim it’s my fault & something on my end. NOT OKAY! if I could give a zero I would.

I rely on the fast reliable delivery time chewy had, because my pet store no longer sells my dogs food in the small bags, and if I get a large bag it's a lot more expensive and it would go stale before he could eat it.. even with all this going on in the world today Amazon hasn't faltered on their delivery status and somehow Chewy has, my dog is now out of food and nowhere to get it, I have put in request to cancel my order and I will be ordering from amazon.com from now on because Amazon is estimating delivery a lot faster, 12-15 hours actually, and it's not as expensive.

Had an aquarium pump die for my reef aquarium. Ordered from chewy because I know there's a warehouse in our area and most people have told me their items come within a day or two. Seven days later my pump still didn't even ship, I had no contact from chewy saying there was an issue, or it was out of stock etc. Mean while my animals are dieing off one at a time. I tried calling chewy but after an hour on hold I hung up. I sent an email explaining the situation but received no response. The next day I magically received notification my pump was shipped and would be delivered in one day. Worst customer service ever, lost about $1,000 worth of fish, coral, inverts waiting for their horrible service. The only plus is that they did finally send the pump so hopefully my losses will stop there.

Best service ever provided for pet parents! Dependable delivery. Convenient and flexible autoship. Quality products at affordable prices. Customer service above and beyond. Thank you Chewy for all you do to show that our pets and your customers are valued. Proud to be part of the Chewy family!