Chewy.comReviews of chewy.com

This place has collapsed since the COVID virus. My regularly scheduled order was canceled. I ordered again a week ago and just checked its status which is still "PREPARING TO SHIP". If they have run out of the brand they should say so. Phone waits are for hours and when someone picks up its just a click with no-one there. Really bad organization and response to inquiries.

I honestly cannot say enough good things about Chewy. They care for their customers, first and foremost and are always willing to make things right. I wish every company was like them. On a NORMAL day, it takes me 2 days at the most to receive my orders and if anything is ever broken, they never have a problem to replace it at no cost. Any time I talk to a team member at Chewy, they take such a vested interest in taking care of their clients and their pets and that is why I will use Chewy for life. Thanks again, guys and keep up the good work!

We’ve been using Chewy for several years to get auto ship meds for one of my elderly dogs medical conditions. Service has always been great and cost effective. Unfortunately, just over a week ago our beloved rescue furry child secummed to heart failure and had to be put to rest. At the time, a new shipment had just shipped for him. I emailed Chewy support and explained that situation, and wanted to stop/cancel the order. Keep in mind, this is all during the unprecedented COVID-19 impact. I had first tried calling support, but wait times were exponentially high. I promptly got a reply after a day, and they genuinely expressed their condolences for our loss. It surprised me completely as very few responses from merchants in this day and age would go beyond a simple reply. They said they would do what they could to stop and refund, as the item had already been preparing to ship. A day later, the item shipped, and I emailed them again on what my options were. They said they would attempt to cancel the delivery with the carrier, and if they couldn’t, they would still refund, and said to donate the meds to a shelter or rescue agency. Again, they expressed their condolences on our loss. In the next day or so, we received a wonderful flower bouquet delivery from a local florist. It was a complete surprise that it came from Chewy and again expressing their condolences. I also got full refund for the cost and shipping, and then also got the meds delivered. For which, I will be donating back to the rescue group we are associated and active with. I’m just amazed, during all that is impacted during COVID-19, that a business takes such a personal interest in the small customer, and takes time and expense to have genuine concern, and knows our pets are truly family members. Our vet didn’t even gives us a thought, and we spent an exponential amount to them for the last hours of his life then the amount we’ve spent with Chewy in our lifetime. For this, I will be a lifetime customer of Chewy and always think of them for first for every pet need I have. I hope you do as well!!

A bit of a hiccup this past month. Communication and delivery expectations were missed. This might be due to the growing demand from all of the shelter-in-place, but then communication with customers should be much better!

I have been ordering from Chewy for a long time. It is a convenient service, however, I have found that most shipments come damaged, the food is old/stale, they are continuously out of stock on popular items, and the customer service is non-existent. I understand we are going through a crisis now, and items will take longer to ship. But that does not explain them changing the order date online to a later date (even though I have text receipts of when the order was placed); just plain unethical! If I had to place money on it, I'd say this company won't last. They do not take care of long-time loyal customers that got them to where they are, their products are barely decent, and rarely available. Add to that the bad customer service or having to wait for days to get someone on the phone. I mean, let's face it... going to the grocery store for pet food is just much easier... as it turns out!

I have been a loyal customer for several years and now my debit card is being declined by Chewy.com, but I can successfully use it on other sites. Something is clearly not right. It was so easy and convenient---I am really sad!

My vet won't approve prescriptions by phone or fax but wrote me prescriptions on paper. I placed a pharmacy order with Chewy and clearly indicated I was mailing the prescriptions. They called the vet for approval though I noted they were not to do this and prescriptions were in the mail. They emailed me saying the order would be deleted if they didn't receive the prescriptions. I tried to call and couldn't get through then emailed them. They never responded. Finally I called again and waited on hold for an hour - literally an hour and was told they had received the prescriptions finally but they had to be reviewed by the vet. I was put on hold yet again so they could contact the pharmacy which apparently resides in another universe. They still have not shipped the meds and my cat will run out of his meds next week. It has been frustrating and hard to get ahold of them and now I wish I'd never tried ordering prescriptions from them. I will likely have to go back to the vet to get meds for my cat next week and it is getting much harder with the coronavirus situation. Bottom line I will never rely on Chewy again. They could hire people to sit and home and man the phones and respond to emails. The lack of response and communication is unacceptable.

Piece of crap company, placed my order and they claim delivery in 7days but it’s been 7 days and all it will tell me is order is being prepared to ship but it’s said that for the last 5 days, I will never order from these Jerks again, my order number was number was # 278119065 but you inquire and they say order number is wrong, just another online ripoff scam!!!