Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Tynita C.
If I could do a negative 5 I would this has to be the Worst experience I have had buying something online they took my money three times out of my account than at the end canceled my order all together for NO reason I recommend you do not use this company I will NEVER use them again now after weeks of thinking I was getting something for my cat I have to reorder it through another company what I should have done from the start
Eric B.
Chewy is by far one of the most efficient and customer friendly businesses I've ever dealt with. More companies need to take Chewys example and apply it immediately. Keep up the great work! My new Cane Corso Liotta and my 4 year old pug Pesci love Chewy!
R.P.
I have been a Chewys Customer for 10 years. Me and my household have spent 10s of thousands of dollars with Chewy. Shipping has been a constant battle. Open cans of wetfood regularly. Rather than go without food for my beloved animals, i always just threw out the opened cans of wetfood and never complained--- until now I just made a regular order with Chewys, approximately 3 months of food. (350.00) I received the majority of my order in 1 box, with no padding (paper bundled) . Multiple cans of crushed opened cans and rotten food everywhere. Disgusted, I called. After 10 years of loyalty,, Chewy informed me that they will not ship a new order until they receive the original back. Really??? After 10 years,,, that's what I get? The following day,, I received shipment 2 of the order.. The food made it,,, but it expired in 30 days. I called them,,, and informed them what happened to my order (again) ,, and all I got was a ignorant teenager on the end of the line saying he cannot ship out good quality food until they get the expired food back.. Hey Chewy ,,, Goodbye to 10 years of Loyalty. You just made me shop and realize I was paying way too much. Smooth Move !! Goodbye-
Kathryn H.
My daughter and I love our pets!! We had our beloved white GSD that we lost to cancer recently plus two cats, PLUS we serve as a foster home for felines both tame and feral, and dogs. We love CHEWY!! The service has always been exemplary, and efficient. When I had to stop an auto shipment due to the loss of our dog, I received a beautiful bouquet of flowers and a sweet note. In addition, they refused my offer to return the order and said to donate it, which is a wonderful way to help the community. Thank you, Chewy for brightening our day!!
chris S.
I ordered dog food because the protesters shut down our local store. We were out of food and it got here the next day. The rate you process ship and the package arrives is amazing.
Julia M.
I am very sorry to have to resort to writing a negative review publicly but I have been unable to get my problem resolved and was not able to be transferred to a supervisor when I asked, repeatedly. Three shipments in a row went to the wrong address even though I carefully checked the order. I have been a Chewy customer for three years using it for pets at home and in a preschool, therefore two addresses. On all three occasions I called when I noticed the order had not arrived and each time I was assured it was corrected. I spent 1/2 hour on the phone trying to get the person to correct this for the next time and frankly, each time it sounded like I woke her up because I recognized the voice and unprofessional demeanor. She only wanted to eliminate addresses. Each time I tried to explain they could not eliminate other addresses because we have two locations for pets. This is a change in Chewy because their customer service was always excellent. I rarely had to call because their online platform worked perfectly for any changes, questions and/or ordering snafus. I am very sorry I could not share this privately with a Chewy supervisor when I asked, so hopefully, they read their own reviews and understand they have a problem. Each time they re- shipped to the correct address at not cost and this cannot go on forever no matter how large the company is.
Courtney S.
I’ve used Chewy many times to get my dog’s prescription diet but somehow when ordering other products I had it being shipped to another city completely. I didn’t notice right away and when I went to check on the shipment status I realized it and called chewy at 11pm in a panic they assured me they would do everything to get it to my house but if it didn’t to call back and they would send me a replacement order right away! Well without any delay I received my original order! Thank you Chewy! Great company, great products, great service!
Nadine Z.
My mom lost her dog Molly. When she called Chewy to stop deliveries they inquired why. My mom told them her dog passed away and was pretty emotional about it. They sent her flowers and a beautiful condolence note. I didn't know a business could be so kind and thoughtful. Thank you for brightening my mom's day!
