Chewy.comReviews of chewy.com

This is a company that loves animals! My cat recently got put on a prescription diet but I just bought a bag of cat food. They refunded me my money and allowed me to donate it to the local shelter I got my cat from. This last order was damaged during shipment and one of my items was missing. Before I had a chance to bring it to their attention, they emailed me saying that they are aware it was damaged and they have already resent my shipment. The replacement shipment came in the next day. I cannot stop raving about this company!

I'm giving a 1-star review only due to nothing less. I contacted Chewy customer service directly as I had a large order and needed some help. The order was placed and the girl was very helpful. I received the order conformation and my Amex was charged. Wrote several times asking for shipping details, no reply. Called several time was given the run around. After over a week was called saying my order was too large for Chewy to handle????? What???? They canceled the order, locked my access but the charges on my Amex were still there. Had to file questioning the charge with Amex. to resolve. NEVER CHEWY AGAIN

In awe of Chewy.com and very touched by my experience with customer service. Thank you so much Christina and to everyone at Chewy who is contributing to a thriving philosophy of loving pet parents. We just lost our beloved Hobbes kitty. Devastated and crying so hard, I had a phone call with Christina and she not only invited me to keep the order of food at no charge, which had already shipped so that I could donate in Hobbes' name.... a few days later, she also sent a bouquet to my doorstep with a very kind sympathy note. Christina, thank you. I'm so grateful and so moved. Chewy, thank you. Thank you for being an exceptional company that is so compassionate and sweet with your customers.

I've received another big box from Chewy online the time I got a vox it was busted and the bag was torn. this time is a bigger box and it is busted on all sides and barely tape up. I do not want to receive any other orders from Chewy I will patronize our local stores. June 6, 2020

Picture perfect!! We received in the mail today a package, we received everything we ordered a day prior. We were wondering what it was to our surprise it was canvas handmade pictures of our 3 pets. The cutest thing ever. Really nice canvas beautiful work by Ogden. Couldn’t be happier chewy goes out of their way for customers. I am shocked and happy. Thank you chewy.

They are the BEST! We had order stuff for our precious Dog and before our order arrived, she had passed away. I email Chewy, to let them know and they refunded everything we had bought her and asked us to donate somewhere where it could be used. They didn’t have to do that, but they did. We can NOT thank them enough. Truly AMAZING customer service!

Ordered stuff from chewy and had it in two days, thank you chewy!

I just think this is the most caring and amazing company. Even through the Covid and delays. The staff has always been the most friendly people who have ever taken my calls. I really like how they are trained. A company that actually cares about our pets. Thank you Chewy. Almost 2 years I've been using you all now. :) Definitely recommend.