Chewy.comReviews of chewy.com

I wish I could leave -0 negative zero stars. Why is it the year 2020 and we are SENDING FAXES to contact vet offices for prescription verification?? And they wait until the last week to charge / ship / contact your vet so now your pet is doing without their meds??? The customer service reps are helpful but their system is super antiquated.

Always on time with 2 day shipping. Been with them several years. Love that they have everything and it is shipped free and gets to you in two days. They offer 5% discounts on repeat orders!

At the apartment building where I live there are several people that order from Chewy, and every weekend the deliveries are left outside on the sidewalk. I have personally called Chewy’s before about this and complained, because if it were my items I would want it put inside of the building. Anyone could take the items! The door of the building was even propped open as there were people moving that day, so there is NO excuse for not bringing the packages inside! When I called Chewy before they said they would take care of it, obviously they haven’t! And I don’t think they are going to! I have the picture to prove they were left outside as well.

So, I opened the box and, even though the three boxes of wet food were on top of the bag of dry food, I immediately saw loose kibble bits everywhere. I took the packages of wet food out and that's when the "fun" really began ... . First, I saw a few ants crawling all over in the box. I then saw a gigantic rip in the bag of food, swarming with a ton of extremely angry red ants. I got bit. It hurt. A lot. I flung the box, full of pissed off ants off my porch into an area that was still sunny, sloppily slapped several pieces of gorilla tape over the rip and ran the bag of hastily opened food outside into the hot sun, as well to get the ants to F off rather than be cooked in the sun and (hopefully) be able to save some of the food in the bag. My cats were quite unimpressed, deeply displeased, and about as pissed off as the infestation of biting red ants, to say the least. As this package came from Texas via FedEx ground, I have no idea where the ants originated from and I now have potentially introduced non-native, nasty, aggressive red ants (possibly Texas fire ants which is BAD) that bite a lot to my west coast property. I wasn't sure what to do. I was horrified and angry. Ants of all kinds are my absolute least favorite bug. I can't stand people who give bad one/two star reviews to products because the shipping experience was terrible though and I would never do that. So, I emailed Chewy and told them this whole long story and told them that the experience I had just had was just as unfair to me as it would be to them if I left a bad review on their site due to this horrid experience. I said that I thought I deserved some sort of compensation and would be happy to send the pictures I had taken from the FedEx box dump location, the box of ants and the big rip where the ants had entered, infested, and were pouring out of the bag of food somewhere between Texas and California to prove I was telling the truth.The automatic robo-response said I'd hear back in 1 to 3 days. Honestly, I didn't expect much; maybe a $5.00 coupon for my next purchase. Was I ever wrong! I received a response less than 24 hours later. Chewy was so apologetic even though this was most likely FedEx's fault. They told me the Texas area manager had been informed because this is unacceptable to Chewy's standards. They told me I would be receiving a brand new 12 lb bag of the food I'd ordered for free, including tax and shipping. They did not even ask to see the pictures I'd offered. They asked if I needed a smaller bag of food sent, expedited, to tide my cats over. Luckily I had a very nice neighbor with some Blue Buffalo his cat had hated so he gave it to me. My cats hated it too but they didn't starve. The free replacement bag of Merrick was sent from their Nevada warehouse, I got it in a few days. FedEx still dumped the box next to my open gate (boooo FedEx) but the bag of food was free of damage and infestation. Chewy has also given me a 10% off next my order that has no expiration date, no strings attached. So, what is the worst shipping experience of my life is also the best customer service experience of my life. I cannot reccomend Chewy highly enough and they've gained a lifetime customer with me!

I placed my first order with Chewy last week. I ordered 5 cases of dog food. One case had 3 cans that had been busted open. I sent an email requesting the 3 cans be replaced - they sent a whole case! Plus the order was delivered with 24 hours!!! I will be ordering again!

My baby girl Yuki passed away last week so I called Chewy to cancel her prescription medication. A couple of days later I received a beautiful flower arrangement and a heartfelt note. From the bottom of my heart, thank you!❤️

Chewy has great customer service, can't say enough about it. Always very understanding when you reach out to them for an issue! They truly care about you and your furry family.

We're in the middle of a pandemic, where income is scarce, unemployment is backlogged months, and every dollar counts. Autoship is a huge lifesaver when you have too many other things to remember to do or refill, plus it saves you money! But when you forget to cancel the recurring orders that you can no longer afford, and wake up to realize your gas and food money for the weekend is now mere change, you might panic. You don't have to with Chewy. It took like 2 seconds and 2 button clicks to cancel my order, and the money returned within the hour. Thank you Chewy, I will definitely continue ordering once our finances are back in order again!