Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Monica
I have never had any problems with Chewy. I have used them for a couple of years and have always been satisfied with their service. My pet has recently passed away, so I called customer service to get removed from mailing lists. The customer service representative was very helpful and kind. Today, I received flowers from Chewy. I'm very touched by this. If I get another pet in the future, I will use Chewy again.
NATALIE C.
This group is excellent. Always terrific customer service even when it’s my mistake Can’t say enough good things. Love them
Unique
Chewy is definitely reasonable priced and very easy to order from. I’ve made several orders in less than a month, since we’ve learned of Chewy.com & my experience has been phenomenal the entire time. Shipments are super quick. The auto shipment is definitely a plus, you’ll never run out of pets needs. They have everything your animals would want & need. I’ll definitely be a customer as long as this continues.
Sun S.
I recently lost my beloved cat Mr Sneakas and some of my days are very blue without him. To my surprise Chewy sent flowers which truly brightened my day!! I have other animals so I will continue to buy from Chewy's but the action today just confirmed the reason why I will remain a customer. Thank you!
Madeline M.
The vet recommend Royal Canine for my 20yr old cats kidney failure, so I ordered in bulk the flavors she liked from the vet sample package. After the first shipment arrived and a couple cans in, she stopped eating the wet food despite attempts switching the foods around. When the second auto-shipment arrived months later, I had completely forgotten I had set it to reoccurring and called customer support to see if I could return the unopened package of food for my money back. To my surprise, they refunded the total cost and told me to keep the package of food to give to another family in need!!! Kiani helped me through the phone and was exceptionally kind and compassionate about my kitty...Chewy is up in my book, not only for helping others in need, but also having such great staff to chat with. Thank you Chewy & Kiani, you have brightened my day, and hopefully this catfood can brighten someone else's day too ❤️
Martha T.
Excellent customer service!!! Packages arrive quickly. They were out of one product I needed and the refund was incredibly fast. 100 percent satisfied with all purchases from here! Better and cheaper than petsmart!
Thomas M.
I have ordered from Chewy many times without problems. My last order had an issue, the kitty litter smashed my case of Sheba wet food, damaging several containers. I sent an email to Chewy to let them know what happened so next time they would package it differently. They sent me an entire new case of Sheba food, and it arrived the next day!
IRPISSED
I made a order from them and they would not ship me what I bough or refund me. CS hung up on me more then once and would not help.
