Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Kimberly D.
Never had issues with chewy before. Recieves a cat litter box enclosure and it did ship fast...but I would rather take its time and get to me then send me a broken dirty product.... not happy and won't be ordering animal furniture from them again. I would post pictures but don't see the option here.
Chris L.
I have used Chewy for over 5 years. Before they advertised on TV. I have been very pleased with every order. Started with 3 dogs. Sadly two died. And then my last dog passed away yesterday, July 2nd. I just received a shipment from them on June 26th. I went online to cancel my automatic order. I then told the representative about how I just got my order and had not opened the box. She gave me a refund and told me to donate his food in his name. They were so very kind and understanding. I recommend this company.
Tom
I just want everyone that is considering shopping on chewy that they are the most wonderful and compassionate company when it comes to your beloved pet. My dog was put on pills and refused to take them without the aid of pill pockets but, you had to order so much to get free shipping and then waved the shipping fees which help us greatly. Great company that really does care!😇
AP
I love Chewy. They are always on time, ahead of any issues or delays, and provide excellent customer service. Most of my orders arrive within 1-2 days of order placement.
Camille M.
Ordered heartworm med on6/2 and tracked order. Tracking says it was delivered on 6/5 at 9:30. On 7/2 received dog food but no meds. Was on phone with them for about 40 minutes. They couldn’t find the prescription that they signed for yet blamed everyone else. Had to go to vet and get med from them. It’s twice the price but none of the aggravation. M
Sharon R.
Trying to get a refund on a autoship order that I didn't want anymore is becoming beyond ridiculous. Apparently, when I received the email stating my order was "getting ready to ship" and my card on file was charged, I tried to cancel the order, but was told by a rep "it was on it's way to the shipper and she couldn't issue a cancellation at that point"...so she redirected it to go back and be delivered to Chewy, not me, which would take a few days, and my full credit would be issued to my card once the order arrived back to them, "within 3-5 business days" all according to rep #1 "Anisa M."...and it did arrive at Chewys door in Wilkes -Barre, PA, not to me, 3 days later. So here we are, 10 business days later, I still have no refund, my emails aren't getting answered, and the latest rep that got my "help ticket" rep #4, "Alexa P." now tells me to "donate my order to a shelter, (the order I never received) and we would have to do a 3 way conversation between Chewy, me, & my bank to get my refund going"...Umm, what? I've never had any customer service ever, from any company, even suggest this kind of nonsense a "3 way phone conversation" in order to get a refund...I'm done with autoships and Chewy...now I'm up to 4 different service reps that all have different responses, none of which are on the same page as the first rep "Anisa M." that contacted me...they all need to get their info straight...and that "24/7 customer service" claim is a flat out lie. I asked for a simple cancellation & legitimate refund, just do it and stop making me jump through hoops 🤷♀️😡
Katherine T.
I got I think the quickest ever reply to a contact-us email form that I've ever seen, in addition to that it was incredibly sweet. Even though I know perfectly well it was probably an auto insert reply, it made me smile and I felt grateful to this company for employing people both in sufficient amount to provide quick customer service, but also creative and personable types who could write such nice auto reply segments. Yes also things show up on time and the site is easy to use, but those are easier things to come across than good customer service!
Cassey M.
Chewy is the best company I've ever used, by far. I've been a happy customer for about 5 years now. Anytime I've emailed or called I get a response within that day. I don't even know if they accept returns since anytime I've asked to return something they just credit my account and tell me to donate it to a shelter. Once they even sent me a hand painted picture of my dog! I can't recommend this company more, love them so much.
