Chewy.comReviews of chewy.com

I don't even know where to start. I always love Chewy until March when my cat of 17 yrs ( who was on hills diet prescription food I ordered on auto delivery through chewy) passed suddenly. I obviously was distraught and left with 9 cases of wet cat food. I called to speak with representative about returning. The rep didn't say she was sorry for my loss....fast forward 4 mos and MULTIPLE attempts to return my cat food so i can get a refund all failed. I still have 2 boxes of cat food waiting to be picked up by fedex. FedEx comes all the time but the first 3 times you never sent me boxes. Finally after calling again and again and again i got 2 boxes but NO LABELS. FedEx came to pick up but with no labels the boxes sat outside, rained on and virtually destroyed. What finally prompted me to send an email is because on facebook a lady posted how wonderful you were and that you even refunded her for the prescription cat food WITHOUT returning ( donate to shelter) AND sent her a beautiful flower arrangement and sympathy card. I am just truly disgusted at your lack of empathy and the ridiculous long wait to return food. I am a good customer with hundreds worth of auto refill good for bunnies, dogs and cats yet i don't even get a " im sorry for your loss" or a refund for months!!! I'd love for someone to call me and appologize and offer me something for my months of aggravation, loss of time, wasted energy and especially the hurt I've endured thinking about my deceased cat for months trying to return cat food you could have easily refunded and donated back in March!!!! I still order supplies from you only because i need heavy dog food delivered due to physical constraints but it kills me everytime knowing what an awful company you have been since March. Looking forward to a MANAGER'S response to this complaint. Extremely dissatisfied customer

It was very convenient to be able to buy my dog's prescription food on their website. The vet wanted to charge me a lot more for it so I was thankful for chewy. My dog ended up passing away the same day that a box of her food showed up at my door. I called their customer service number so I could cancel my autoship. They not only refunded me for the food i couldn't use, but they also sent me a bouquet of flowers to send their condolences for my dog's passing. Great company that I will use again if I choose to get another pet at some point.

This company is so awesome!!! My Son and his wife had to put their dog down. They are devastated. Special food for Kip was being sent on instant shipment, so my Son called Chewy and told them what happened and that they needed to stop the order. Today they received a bouquet of flowers from Chewy in honor of Kip. They have the best customer service I have ever seen in a Company!!! I will continue to order from them!!! And thank you Chewy for your kindness and showing your compassion!!!

I honestly thought I was going to herald Chewy.com as this GREAT online pet store after hearing about them on social media and even my Vet's office. That is hardly the case with me. I am a senior with disabilities and also an extremely dissatisfied customer. And, here's why: Shipments: Extremely heavy and weighing over 60 lbs. I am forced to make several trips downstairs and must lug items up individually to my 2nd floor unit. Boxes: Poorly packed and not fully closed. Items: Are bent, broken and partially damaged, i.e., litter bag open and all its contents spilled out; canned food items dented; dental cat treat container opened and once again, contents spilled out. Losing important diabetic medication I am exhausted with calling, complaining and having promises made to bring my shipments up to my satisfaction and each delivery is worse than its predecessor. Chewy gladly takes my money yet I am writing a letter full of complaints. What's wrong with this picture? I plan to contact the American with Disabilities/Department of Labor and to the Better Business Bureau to enlighten them to what I feel is biased treatment. How many times does a disabled customer have to ask for shipping assistance with this company? At least I find some solace in knowing that each call placed by me is left with a note of complaint noted in my account -- so there is proof of my calls and requests. I'm going back to being overcharged by my Veterinarian. I'm sick and tired of this tug of war. Stop yessing customers to death and not following through! Can I just say I received another 40lb box and had to make THREE trips to bring all of the contents in!!!! Ugh...

I can not say enough good things about Chewy! My son introduced me to this site a few years ago. I have never been disappointed! But the best thing I love about Chewy besides the convenience and ease of using the app is the promptness of their delivery. I’ve placed about 8 or so orders since 2016 and I have received my order the next day! Only once was it two days. All the rest were the next day! My latest order was made yesterday afternoon and I received my order this morning! Could you ask for anything better? Chewy is by far the best on line retail service I have ever used! I highly recommend it!

They're not responsive to emails and they do not verify appropriately with the vet to get medication on time. Very little effort on their part. Multiple misunderstandings due to their employee incompetence.

I've been using Chewy for over a year. Today one of the items in my order was torn. (Bird/small animal corn cob bedding). I called and within 5 minutes I had a replacement on the way.

1 day ago I sent a review to Chewy stating that the Chew Bones I purchased were not good. Today I received a response from them that they were refunding my purchase! Now that's the way to handle customer service. EXCELLENT COMPANY! Thanks Chewy! Roxanne Tischer