Chewy.comReviews of chewy.com

I want to start out by saying that this is not an advertisement, but merely just a very pleased customer's experience with a company that went above and beyond and that deserve recognition. After my mother's cat passed away on Wednesday, she asked me to call Chewy, the company where we get cat food and toys delivered to us from, to ask for a refund for the hundred dollars worth of items purchased. After talking to their customer support representative, Jessica, who offered her condolences, she reassured me that nothing needed to be done and that they would return the money without requiring us to return the items which, as you can imagine, brought my mother to tears. Fast forward to today and an unexpected delivery shows up at the door, gift wrapped, and inside was a beautiful assortment of flowers in a glass vase from Chewy. Their actions really touched our hearts and made me want to share this with all of you as I often don't find much compassion or empathy from larger companies these days. I know there may be some that insist this is a marketing strategy and I would be happy to concede that point, however it doesn't diminish the generosity they have shown us. Anyway, dats my story, have a great day and stay safe :)

I can not say enough about how wonderful Chewy is! I have been a customer for 5 or 6 years. Their service is so fast, their choice of products can’t be beat. Where they truly shine is their customer service. Over the years I’ve talked to several of their employees. Each one was phenomenal. Several days ago I lost my 11 year old cavalier and best friend. I called chewy to cancel my future auto ships. I wish I could remember the young mans name because he was a very special person. I told him why I was canceling future shipments and he was so sympathetic and kind. Today I got a knock on my door and a florist delivered a beautiful bouquet of flowers from Chewy! I will sing their praises to anyone who will listen! What a wonderful company.

I have used Chewy for years! The price is often slightly better than store prices but the availability is far greater. I can but DO NOT use the online feature to purchase my products because the Customer Service is amazing. Every CS rep treats me like I am both a friend and my pet is their favorite hair person in the world. I feel that by using the online purchase option, Chewy might feel it is in the Companys best bottom line interest to reduce the CS reps. Yesterday at 1:16 I called Chewy to order two 28 LB bags of dog food and a bottle of shampoo. Today at 11 am I found the order at my front door. I have no idea how early it was delivered. You dont get CS like that anywhere else. GREAT EXPERIENCE!!!

I’ve bought things from chewy plenty of times and had a wonderful experience. This past order wasn’t that way. I ordered a dog kennel for my dog last Saturday and was told it would arrive Wednesday, then i received a message that it would be late which was fine and it would arrive Thursday. At 730 Thursday night i called and spoke to a representative that told me it was still in transit and would arrive by 8 Friday. I looked at tracking all day Friday and at 330 it said delivered at 445 on Thursday. And it wasn’t delivered to my house! I really don’t understand what happened but I’m very upset that the tracking was not right and i did not receive my package! I’m upset that someone else has my item free of charge. Not acceptable!

Chewy has been our go to for our pet supplies for years. I have never had a bad experience. They are extremely customer friendly and helpful. We auto-ship my dog's food and it is never late and I can easily adjust the time frame if needed. This has been by far the best company I have dealt with in recent years in regard to phone and on line service. Bonus Holiday Cards too :-)

Chewy is pretty good. But the pharmacy is not. I ordered medicine for my cat And they kept messing up the order. And cancelling it out. Than it got lost in the. Mail once it was finally sent, my cat had to wait 5 weeks for her medicine. I understand the pharmacy is a third party. The medicine is a 1/3 of the price of the vet which is why I bought it but after that mess I’ll have to get it from the vet.

My family & I love Chewy.com! It was so convenient to set up an automatic shipment schedule, & they were always right on time (except during the beginning of the Covid pandemic, our order was delayed, but, when I contacted them, they apologized & sent us a check for $25 off of our order). Our dog recently died & our monthly shipment arrived the day after she passed. I contacted them about returning the items since we didn't even open the box. They refunded the money for the order & said to donate the food & treats to a shelter in the memory of our dog. Customer service at Chewy.com is excellent, & I would recommend them to all pet owners out there. It's convenient & reliable & they offer prescriptions, toys & other pet needs, too.

I am a new customer to Chewy.com and they have definitely won me over. Very quick response for my prescription dog food. Very quick to delivery and auto ship is the most wonderful thing. I recently had ordered the correct brand, but not the correct type of food my dog needed. That quick, they refunded my account and I was able to put in an order for the correct kind right away. I cannot say enough good things about Chewy.com and my experience with them.