Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Cassandra R.
I just ordered a couple things off of chewy for the very first time. And I was amazed with how quickly it came. The products are great and good quality. I would highly recommend this app to anyone. I'm a new dog owner and I will definitely be using chewy again! It is a little pricey but I think well worth it!
Caela B.
The ABSOLUTE BEST CUSTOMER SERVICE. I sell pet solutions and still shop here for specific items. If I have an issue, no questions asked, they replace it. The few issues I had were their suppliers but they didn't hesitate to offer more than I expected.
Petra D.
Faster shipping than Amazon! I Love Chewy. I ran out of cat food and Poor Rayban wasn’t happy. It was during COVID. I ran out on Friday night and ordered from Chewy. I figured Rayban wouldn’t starve if he ate just his snacks for a few days. Usually Chewy ships 2 days, the problem was the second day was Sunday, so I was a bit worried. Well just as I was deciding whether to venture out to the store on Saturday, a Chewy box showed up on my porch! ONE DAY AFTER I ORDERED! What?!? Chewy, you are amazing!
Angie Michelle V.
They used to be awesome but last few months they suck,two phone calls where I was hung up on, and 4 emails unanswered after I busted my butt to get script vet approval they stated they would approve. Once approved they assured me script on way and never received, including no email confirmation. Both calls and 3 emails assured me order was approved and on way a month later no answer to 4th email and no meds.
Toby P.
Mediocre at best. Always promising satisfaction but their shipping oversight is terrible. Have not received anything on time yet. Average 7 to 10 working days when I keep being told 3 to 4 days. Customer service never really seems that interested in hearing your issues. Will not be using them again.Petsmart is faster
Christine F.
I have been using Chewy for 3 years. They are fast, well-priced (especially on prescriptions) and were very kind and helpful when my pup's meds got delayed in the mail. They sent a replacement immediately and expedited it without charging me extra. It's also great having big bags of dog food right on my doorstep so I don't have to lift and drag them around.
Karen
Over the last 4 months we had excellent service but on our last order the pharmacy said they could not reach our vet. They have successfully done this 3 times before. I called the vet and they have received no calls from chewy for our cat. We were put on hold by the vet office when we called. My assumption is that chewy was also put on hold and refused to wait. Because of covid the staff spends extra time retrieving pets at door and returning them to owners waiting in cars. They consult with the owner via phone which ties up their phone lines. Chewy needs to have more patience in this unprecedented time, instead they cancelled order. I will not order food or medicine from chewy again.
Desiree Nicole V.
If I could give them 10/10 I would! They are affordable and I love how much they care about their customers. I have been through a lot these past few months and could not afford to pay for my dogs vitamins; they really helped me out!
