Chewy.comReviews of chewy.com

I changed my auto ship order for chewy and they still sent the unwanted item. Used the chat line to try and correct the shipment. Chewy ( Colton ) was awesome no worries fixed the issue, no questions! Love working with Chewy!!! So do my Dogs!

I have been a very satisfied customer of Chewy for the past few years, having ordered mostly food and meds for my dog, Calypso. Recently, she passed away and I called customer service to stop the auto-ship. Even though I had received the shipment a few days earlier, they kindly offered their condolences and offered to credit the cost of the meds back onto my credit card. A couple days later, much to my shock and surprise a box of a dozen beautiful long stemmed roses showed up with a very touching card from them expressing their condolences. I have yet to come across a business that actually offers such care & compassion of their customers. This, without being asked for anything other than to stop an auto ship order. Thank you Chewy for caring for the very customers (well, their caretakers) at such a difficult time. When the time is right, I will once again be a loyal customer and in the meantime, tell everyone I come across about how your kindness and care made the world seem a little bit nicer that day.

I've just hung up for a second time with one of Chewy's "Helpful 24/7" service agents. I'd like to tell you that I was incredibly angry at the situation Chewy.com has put my animals in. As you can see from my tracking information on this order, either Chewy.com gave an incorrect address to FedEx for my animal's food, or FedEx inputted it incorrectly. Since I doubt there's an actual person at FedEx receiving the information you can see how this falls directly at Chewy.com's feet. Unfortunately for my animals, however, the responsibility of this egregious error does not lie squarely with Chewy.com. Because even after FedEx updated their information a driver, in my opinion, falsified the information by saying that, "Carrier tried to deliver..." A previous chewy.com package had been delivered to my home, the exact same address, with zero issues. This is why I put my trust in ordering food from Chewy.com instead of purchasing at a store with my groceries as I usually do. That faith was sorely misplaced. For two days I've watched as my package has been in FedEx's hands instead of here at my house so that I'm able to feed my animals. After having the first "Helpful" service agent offered to, "file a complaint," she then left me on hold for 10 minutes waiting to talk to a supervisor. After the second agent got me a supervisor, she literally read me off the tracking information as some sort of an answer to why my animals are hungry. "It's out for delivery." And then she made me, as in she didn't even offer, explain to her that I did not enter into a contract with FedEx. My purchase contract was with Chewy.com and Chewy.com entered into a relationship with FedEx, not me. It was now her responsibility to contact FedEx and find out what in the world is happening with my animal's food and when exactly it is due to arrive. And the fact that I even had to ask, after she is able to see the tracking information, that it didn't occur to her to say, 'what is going on? I should find out for her.' I am appalled that Chewy.com has allowed this situation to get to this point. And to be told, today 9/27, at 1158am that my animals will still NOT have their food delivered until 09/28 at whatever time is unacceptable! I gave my trust to Chewy.com that they would be able to deliver life-sustaining nutrition to my animals in the same effective manner they shipped me their diarrhea medication. Again, my faith was sorely and irrevocably misplaced.

I contacted Chewy to cancel my autoship as our dog died yesterday. They were so sincerely kind, and gave me a refund for food we still had on hand at home. Such an unexpected and decent gesture. I have always found the phone personnel to be really wonderful to deal with. I will definitely be back.

I placed an order on 09/24/2020 based on 1-3 shipping that they advertise. According to their own website the order did not ship until 09/25/2020 and they say I should receive by 10/02/2020, however Fed Ex website says 10/01/2020. I tried to send an email voicing my displeasure as now I have to go to the local pet store and pay more money to get food to hold me over until then and got a generic automated response. Tried to go online and chat with a customer service rep about it and she disconnected the chat in the middle of me typing a sentence. Called the 800 customer service line and was basically told it was Fed Ex fault and the person I was talking to did not to even seem to care and told me to call Fed Ex. Their prices are about the same as my local pet store, so I will go back there for my supplies in the future. Chewy.com gained and lost a customer within the course of 48 hours and I will make sure I tell all my friends and family of my displeasure. What has customer service come to these days??????

Until recently Chewy was the only pet store I used for my cat and dog. I had given them 5 stars. Then I discovered the dog food for my aging pug was actually cheaper from my veterinarian. I still used them for other pet supplies, and I usually received my order within a couple days. This last time, however, they didn't even ship it for 3 days, and when I called to inquire, the representative I spoke with said she honestly didn't know. It has now been a week, and tracking info just tells me "pending," which is not acceptable.

I called Chewy’s to cancel my auto ship food and medication because my dog passed away. They refunded my money and told me to donate the food. Today, arrived a beautiful bouquet of flowers. Thank you. It made my day and lifted my heart. I will be a returning customer once I am ready to add another sweet angle.

I have always had great experiences through chewy. Two weeks ago I ordered my dogs heartworm prevention for the first time. My vet had to fax it in 3 times and finally talked to someone on the phone to approve my request. I will probably never order prevention from them again. Luckily I was proactive and ordered a month early, but if not we would have had issues. Maybe next time I'll try 1800petmeds😊