Chewy.comReviews of chewy.com

Chewy used to be good but it’s not anymore. I have issues with shipments all the time. They pretend to care but for the most part their emails look like templates they use and don’t address the problem. If you have got so big you don’t care about your customers quit faking it!

What an amazing company! Not only do they have some of the best items at the greatest prices for our pets but they have THE best return policy of any large company. I had purchased dog food that one of my girls ended up being allergic to and I forgot to cancel the auto order of the next shipment. They not only refunded the money but told me that I could donate the food I just received!

I cannot say how disappointed and frustrated I am with this company. Twice I tried to order dog food from here so that it came every three weeks. At about the fourth week it never came so I called. They said the credit card was declined??? Never had issues before. Then we put a different card on the account and they said we would get the dog food by Monday. Guess what it never came. I am through with this company since they are not reliable for the food delivery. They seem to have issues with their server and with customer service following through. I would recommend you save yourself the time and frustration and go elsewhere.

Excellent! Quality products, and a great review section to insure a good purchases. Always ships ontime on their end. Only negative is they use FedEx for shipping and they're completely unreliable.

So glad we found this Company! I’ve ordered from Chewy about 5 times, and will be more frequently now that a puppy joined our family! The deals are comparable to Amazon but the quality is much better - no excess glue on the toys or non-Vet approved dog toothpaste, for example. My impression is that everyone at this company loves animals. We even received a happy birthday postcard for our dog’s birthday. Only once was an item missing from my shipment, and when I called customer service about it they sent it free with next day shipping - it arrived on our doorstep within 24 hours. Another time, I put in a large order and a few hours later I wanted to add in a product I had forgotten. When I called customer service to ask if it was too late to update my order, they helped me add in the product I wanted with the SAME discount and fast shipping as the rest of my order! We are very happy customers and are excited to continue ordering from them in the future. Thanks for keeping our pup happy!

Chewy is a great service for pet owners. They have better prices and better selection than the brick and mortar stores and their customer service is great. Our orders are always prompt and the one time that we had an issue, they quickly fixed it at no cost to us with only the minor inconvenience of having the issue in the first place.

I ordered from Chewy and several days after it should have shown up I called to ask where it was. I was told it was damaged and that they would put in another order. I was told that order would arrive no later than Monday. It's Tuesday and still no order. I called again. This time they said it's due to the wildfires yet no one else is having trouble getting packages to us and due to our business we receive packages about every other day. Then they said they were putting in another order and it would be here in 4 more days. If they had to put in yet another order then that one did not ship. I feel I've been lied to and given the run around. If there is something you need within a time limit or else you'll run out of it, do not order from Chewy.

Update 2. I waited a while and Chewy seems to be delivering again. I've no idea what happened but glad to know. They are a useful site to purchase pet items so happy to know they can do the job. Update: They did a redo of my order and surprise! Two days later, FedEx still has not picked up the package. Tho they are nice enough, I keep getting the same scripted replies back, the fires, the snow storm (um, not on the west coast guys) and yet every other package from FedEx, UPS etc are arriving just fine. It's ridiculous. And dumb. Because they just keep saying the same thing over and over. So sorry Chewy. We are totally breaking up. There are other ways to get what I need. Also, I wish they would stop telling me they'd be happy to adjust my price if I hop over to a local store and buy the item. FFS. Really? Exactly what I want to do during covid is go browsing through a store. No. First day review: I am a big believer in Chewy but lately their service has slipped to point where I fear I will have to find another vendor. Out of my last three recent orders one got her almost overnight. Another was delayed and delayed for no apparent reason (I didn't need the stuff right away so I kind of let it go cause covid been tough on everyone). But this last order needs to show up and it says it was sent out on the 15th to arrive late last week yet the Fed Ex tracking shows it hasn't even been picked up from Chewy. And when asked, Chewy wrote back to say it was on the way (nope) and Fed Ex is delayed cause of the fires and hubs and all that nonsense. My other Fed Ex pckgs arriving just fine. So I'm noticing a trend here from people saying the same thing. Hey, Chewy. Come on. What's really going on? I'm pausing my future Chewy orders for now until they get it together.