Chewy.comReviews of chewy.com

I will share my experience regarding Chewy and let you be the judge, however, my rating stands. I have seen advertisement after advertisement about chewy and how convenient they are because they deliver right to your door. They go in to detail about how convenient they they are by delivering right to your door. . That was appealing to me because I live on the second floor. I decided to try them out when I had surgery. I injured my leg and had a big brace and could not carry anything upstairs for about eight months so groceries and everything was ordered and delivered. I ordered cat litter from chewy and it was not delivered to my door as promised. I had told them that I had an injured leg and to make sure they bring it right up to my door. They assured me they would. By the time I ran out of cat litter I called Chewy and they told me It had been delivered. I called the front office asking if it had been delivered to the office instead of my apartment. And they said yes. They asked hadn’t I been notified because it had been sitting there in the office for over a week. I said no I had not been notified. (What usually happens in my building is when someone delivers something to the office or hub the shipper will send you a text or an email notifying you that your item has been delivered and it gives you a code to pick up your order. This driver didn’t notify me. He just sneaked in the office and didn’t take it up the stairs to my apartment and then he left without notifying me and without giving me a code I called Chewy and told them and they said they were sorry. I asked them to make that driver come back and deliver to my door because of my circumstances with my leg. (The office staff will not deliver a package for a tenant because of liability). It weighed like 25 pounds or some thing. Chewy told me they could not make the drive or come back. Chewy told me they would send another one right out. I said fine but I was now out of cat litter! They said they would rush it over They didn’t. This time I told them to please make sure the driver knows to bring it directly to my door. I told them I had a brace on my leg and I could not bring anything up my stairs. I told them it was on the second floor. I asked if it was a problem they said no. I asked him to make big Asterix on the special delivery instructions to be sure and bring it to my door because I was completely out of cat litter and now I have to wait for it to get there. They assured me everything would be fine this time. It wasn’t. Again after my cat litter didn’t show up I called Chewy. They said it had been delivered. I called the office and sure enough not only was the first one still there but the second one was there too! Unbelievable! I couldn’t believe it! I called Chewy and told them how their driver had once again not delivered it to me and I was pretty darn mad I still didn’t have any cat litter! At this point it was Chewys attitude that was so offensive and made me the maddest. They just couldn’t have cared any less at this point that it had not been delivered to my door. They said they wouldn’t charge me for the cat litter and would take it off my account! (Which of course I already knew because I sure the heck was not going to pay them for the cat litter sitTing down there in the office!) They made some kind of an excuse that they couldn’t control their drivers. But my response to that is if you can’t control your drivers you have no business advertising that you bring it right to the door.. Of course I immediately ordered my cat litter elsewhere. And when I told them my story about chewy they felt sorry for me and had overnight delivery to me at no extra charge to my door no problem! So all of the advertising dollars that Chewy wastes on trying to get customers seems silly when all they really need to do is give good customer service In the first place and get free word-of-mouth advertising. Do I recommend this company? Absolutely not. My humble opinion on my experience with chewy

Imagine that you were shopping at your local supermarket and chose a nice brisket that was on sale for $6.00 a pound but when you went to checkout you were told that the brisket would be $15.00 a pound because demand had risen since you put it in your cart. That is what happened just a few days ago when I started to purchase what was in my Chewy cart and saw a message that a deeply discounted sale item I had chosen--a Best Friends Cat Igloo in pink for about $25.00 or so ( I don't recall exactly and the sale price has since been deleted by Chewy)--had the new, hugely increased price of $59.13! The rep told me the price rose because increased demand (!) but that I'd get a 35% discount at checkout. Even so, it would still have been more than the offered price and I was completely put off by that point. THIS IS A NEW, SLEAZY KIND OF BAIT AND SWITCH. Really, Chewy? After all the years we've been together, all the great products and prices, the speedy delivery, generous and good-natured customer service, my positive reviews, you would stoop to this? I immediately searched the internet for comparable pet product sites, and even went against my principles and got a trial Prime membership with the Devil. What a letdown. Chewy? Phooey!

They insist on having you mail in the prescriptions. I mailed in three. The received one, but not the other two and wouldn't take responsibility for losing the other two, constantly lying about receiving them. All three were mailed in the same envelope! How can you received one and not the other two?!? They held up my order and wouldn't tell me that it didn't ship. I had to discover this on my own, just like I had to discover that they lost two of three prescriptions.

I called Chewy for the first time to learn more about one of their products, and the customer service I received in return was extraordinary. My simple questions were quickly and efffortlessly dealt with by one of their agents, Dolores, who even helped me set up my own Chewy account in seconds to assist me in finding the product in conversation faster online. She was even engaging and humorous the whole time, and wasn't trying to rush the call as some customer service hotlines might. I'd definitely recommend giving Chewy a quick call and/or a look at their products based off their amazing customer service!

I had an incident where my pet food got delivered to the wrong address. As soon as I found out, I messaged their customer service email. They immediately replied that they were re-mailing the pet food for free to a new address that they had me confirm to them. When I first realized my pet's food went to the wrong address, I was so afraid that I would never get that money or pet food back, but instead they replied quickly, fixed the situation, and I didn't have to pay anything extra. I couldn't believe it! I am so relieved. Life-savers!

Chewy always has the best customer service! I accidentally ordered the wrong thing and called to send the items back, the customer service rep. (Korea) requested that I donate to a local rescue that could use the items, and refunded back the money. I ordered the product I meant to order, and Korea (the customer service rep) found me a better deal and even applied a discount to top it off. I can not say enough good about this wonderful company! They even send us a Christmas card every year! Love - Love -Love Chewy 💕🐾💕 and Korea - Best in Busuness (I'd give her a raise)

This used to be a good place. Now you have to look at your final order with a fine-toothed comb. I ordered dry Rachel Ray dog food originally. The bag looks exactly like the cat food bag, except that there is a dog instead of a cat on it. I added the dry dog food to my cart, since I was on the "dry dog food" page, but somehow it was switched to the Rachel Ray dry cat food. I did not check the final description on my invoice, since I selected dry dog food, and ordered. Now, I have more cat food than I need, am almost out of dog food, and have to expose myself to potential COVID 19 infection, by going to the store. I have four underlying conditions. That is why I order from Chewy. I have to avoid exposure at all costs. Now I can't, and have to run to the store. So, long story short ... too late ... look over every order you make on the final invoice, before ordering. Their website is very glitchy.

I use to like this company as they would call to confirm a double order. Now they just ship your autoship and make it nearly impossible to delete the Autoship. I have piles of dog food! I had to go in and change my charge card details to keep them from sucking on my charge account. STOP AUTOSHIP button?