Chewy.comReviews of chewy.com

Friendly customer support team. Do not change anything please.

I am shocked by some of the reviews about customer service. I guess there is always one bad apple. I rarely write reviews and Chewy is amazing and I wanted to let you know you can trust your pet in their hands.

Shout out to Chewy.com!!!! This summer our dogs were having some weight issues and we moved to a wellness food for them, ordering from Chewy.com. The prices were fair, shipping free & fast so we made our 3rd order a few days ago. Today Fed-X left our box at the graveled entry of our property, 300 feet from our home. I retrieved the box 2 hours after delivery and it was full of ants...everything had ants. My husband and I carefully opened and assessed what could be saved and what could not. I called them......explained what I was able to save and what I could not. Chewy's is sending me a 2nd complete order, all of it, everything again!!!! Told me that if it was too much to store to please donate to a shelter, a $76 value. Customer Service is alive and well at Chewy.com!!!!

I just purchased a case of pedigree choice cuts steak and veg flavor cans among other things. Other items were great and this review is more a warning then complaint. I believe my case was spoiled and will never order cans from chewy again. Storage and shipping conditions are not in control. Just an fyi. Every other thing ordered in past eat great

I ordered chewy for the convenience of having food delivered to my door every two weeks I have an issue where I have to call. And every time I talk to the person on the phone they tell me it’s taken care of. Then the next two weeks comes up and I have to call again because of the same issue. I have it on AutoShip and it still it’s not send we’re done correctly. Now I placed my order on the eighth because of their mess up, that they said they had corrected, I now have to wait until the 14th to get my food. Again auto ship is so I don’t have to worry about dog food and now I have to go spend more money because they can’t get their AutoShip correct. I’m canceling my account and will deal with a vendor that can get it correct

I have been a Chewy Customer for many many years. We had both a Yorkie and A Maltese. We loved them like children and gave them the best of everything. Unfortunately we lost my Bailey last November and Diamond 2 days ago. I want to thank Chewy for the beautiful flowers. Thank you so much, Nancy Calvin

I can't say enough about Chewy.com. My elderly dog recently passed after I had ordered a $60 jar of prescription digestive powder. I called & asked if I could return it. They did one better -- they refunded my money & I didn't have to return it. Then to my surprise Chewy sent me a beautiful bouquet of flowers to express their sympathy! Wow! My vet's office where I had spent about $1,000 in 1 month alone didn't do that! What a pleasant surprise! And Chewy has great prices and knowlegeable phone reps. They went above and beyond!!!

Very positive experience Auto ship is easy to customize Shipping is prompt I am a repeat customer One time I recived an item damaged in shipping They responded promptly to my email and replacement was shipped the next day When I asked about how to return the damaged item they said to donate it to my local shelter