Chewy.comReviews of chewy.com

We encountered a perfect storm. We had to switch our credit card, and while I did so for the payment for single orders, the chewy,com web site obscures the fact that doing so will NOT automatically update the payment for their standing orders (autoships). Thus our payment was declined as the standing order was initially going to be placed as it was trying to use the incorrect card. This is a known issue and hopefully will be corrected in the future. Second, one of the prescriptions for the special food our cats need had expired - between a little back-and-forth with the vet's office, we were able to get it resolved within a day. Finally, their customer service rep was very apologetic for the issues we'd encountered and took $20 off the order. Got the package from them the next day after shipment. Can't get better than this and I'll be using them for our cats needs going forward. Well recommended.

My beautiful Siberian husky died of a stroke quite suddenly a few days ago. I had 25 cans of prescription food that I’d bought at Chewy.com, so I called customer service to see if I could return it. This wonderful company’s customer service rep told me to donate the food to a shelter and she credited me for the cost of the food. She wanted to hear a little about my dog and asked how she died. This morning I received the delivery of a vase of beautiful daisies, carnations, roses, and mums with a note of sympathy from the company. My daughter and daughter-in-law were so touched and impressed that they intend to begin using Chewy.com. I really appreciate this business!

Easy and convenient for me, my little family and also my mother who has fur babies❤️ Prices are better and you can set whatever you want to be delivered frequently on auto ship! Love it

We have a lot of animals. So we order from chewy a lot. I would have given it a 5 star if it weren’t for the shipping. They have tossed our stuff or left it at the bottom of my steps. We have a lot of steps going up to our house.

Chewy’s has the best customer service of any company I have ever experienced. Orders are always handled in a prompt manner. The couple of times when I had an issue, caused by my error, they took care of it immediately, including the one today. You have a customer for life and will always pass along the word.

Horrible prescription service! It took over a month to get my dogs prescription for Interceptor Plus approved by my vet because of Chewy's inability to do their job! Chewy emailed me stating that my vet did not approve the prescription. I'm thinking that's ridiculous, I called my vet and they said they never received a fax. I called Chewy back to verified my vet with them and asked them to send it again. A week later, Chewy sends me another email and said that this time, my vet did not have any record of me or my dog! Now, I know something is wrong and it's not because of my vet. I called Chewy back again and told them they must be sending it to the wrong vet and asked them to verify it again and I was assured by the customer service rep that the pharmacy had the correct vet. Then I received another email, another week later from Chewy that my order would be cancelled in 24 hours, due to my vet not approving the prescription!!! I emailed them back and told them to cancel the order. I then got a phone message from Chewy saying that they had been faxing the prescription to the wrong vet, to give them a call. I know, I should have just told them ship-off, but I was so mad at how such a stupid mistake continue to be made over and over again. So, I called them back and demanding that I talked to a supervisor, since I felt after my other calls, the customer service people were not really following through with the issue. I talked with a Kelsea, who called my vet directly, got a verbal OK for the prescription and had released my order for shipment, while I waited on the phone. Way to go Kelsea and I appreciate your fast resolve to this stupid time-wasting mistake. Too bad all your Customer Support Reps can't be trained to do their job and learn how to follow through.

This service is AMAZING. I receive my orders timely. You can cancel or change shipments anytime. When my pets have birthdays they send hand written birthday cards. When I was missing an item from a large order they answered the phone within one ring and replaced it immediately. I lobe this service SO MUCH. Thank you, Chewy!

I have been ordering the pet fountain replacement filters from Chewy for the pet fountain I had ordered from them a while back. I had requested that the filter NOT come in a large box since it is so small and light. For a while, they sent me my cartridge in a large envelope which worked well. After a few months, the large boxes reappeared. Today, I went to again request an envelope and discovered that I have been paying MORE FOR SHIPPING AND TAX than the actual product. On top of that, they have been charging me, a loyal customer, MORE than if I'd just ordered it from their webpage. ($6.64 after my 'discount" vs. $4.75 online.) In other words, they were charging me 40% more for the same item, and this does not include shipping and tax. I just cancelled my autoship, but want to warn others to beware of this company's lax ethics. UPDATE: They have cancelled my autoship and credited my final payment back to my account AND sent an email. I appreciate that. And I have been totally happy with the product quality. Just BE CAREFUL ABOUT AUTOSHIP.