Chewy.comReviews of chewy.com

First, the positive: they ship blindingly fast. And, their prices are competitive with local outlets. But then there is the bad. My last order was for 2 cases of 40 cans of cat food. I received 2 cases, one with 40 cans, one with 32. Not a huge difference in price, but also not what I ordered. Direct contact with the company yielded basically we're not going to fix it. Went through PayPal, which I had used to pay for the order. The response to PayPal was that Chewy would refund my purchase price if I merely shipped both cases back AT MY EXPENSE. Big case of "fool me once....." Amazingly bad attitude.

Cancelled my order for no particular reason. Been a customer for years. Placed online order, after 4 days, instead of shipping it, they just cancelled it with no reason. After calling in, customer service said it was routine. Instead of clearing it up and sending the order, they kept asking me stupid questions about my pet. Will never order again. Buy from AMAZON! Better prices, customer service and faster shipping!!

I've ordered from chewy a handful of times and their shipment never comes in 1-3 days even pre pandemic. But my problem is I signed up with auto shipment and we got a large bag of 9 lives 20lb, purina one tender bites, 1lb temptations cat treats and the 42lb of scoop away litter in our auto shipment. 4 months ago the total came to $41 every auto shipment after that has went up steadily in price. My last auto shipment was $56 for that stuff...so im just scratching my head and told myself this pandemic is really impacting everything. This morning I wake up to an email saying they are discontinuing selling the 9 lives so they took it off my auto shipment. I scroll down and with the 9 lives taken off the new price is $57! How in the world is it costing even more still with an item that they removed gone?! Weird part is I went to their site to see if they had ANY nine lives left that I could add to the shipment and the flavor they said they were discontinuing is not only still on the website but IN STOCK!! Wth man... Needless to say I no longer have auto shipment and I will stick to amazon for my pet food needs from here on out. Ridiculous they would treat their returning customers in such a way.

HORRIBLE COMPANY. ILLEGALLY CHARGING MY CREDIT CARD OVER AND OVER AND SAID THEY WOULD STOP BUT STILL CHARGING. In 2 days $600 of charges and believe me people there are reputable companies with the same prices you can go to and not be screwed like they do people

Chewy has been an excellent company to deal with monthly. Our dogs product, toys and treats are delivered on time and the customer service is excellent. We would like to thank chewy and especially representative Angelica for sending our family flowers for the loss of our Brody. They are thoughtful and truly are a great company. Highly the comment. Two thumbs up.

I have had nothing but headaches from this company. I have been with them for over a yr. they do good for about 3 months then my order gets canceled unbeknown to me. I call and they’ve charged it to a old credit card account that’s suppose to have been eliminated. So my order’s late and we have to go buy food. Then when they say it should arrive it doesn’t. They have a great concept they just don’t know how to make it work and I’m tired of excuses.

I'd give them a ZERO if I could!! I have an autoship weekly with them. I went into my account and tried to order early and the website said "Oops! Something went wrong. Please try again." No order was placed, but they still charged me for it!!! So I have NO Merchandise, but was charged $96.81 Called Customer Service and even spoke with a Supervisor and they can't help?!!

Chewy has excellent service. There delivery is very fast. However, when using FedEx carrier service in Harthorpe Md, you may not get your delivery. So, fast means nothing when the product is not delivered to the right address. Halthrope FedEx service suckkkkkks!!!!!. If I had to say 99% of the time I never get my deliveries alway have to wait for a reorder. Just because you have a drivers license does'nt mean you should be a delivery person. The skills should also include reading. Mistakes can be made but this is all the time. I really hate FedEX Harthorpe, Md.