Chewy.comReviews of chewy.com

I’ve been a customer of Chewy for about 3 1/2 years. My German Shepherd has terrible allergies and has been put on since a Puppy hydrolyzed protein diet which I get from Chewy !! A few days ago I noticed I was running low of the food I called chewy The operator said it was on the way. three days later I still never received my dog food !!😡Luckily, I had dog treats in the house and that’s what I had to feed my dog because the food never showed up. I am on auto ship for every two weeks. With the kind of COMPANY CHEWY IS!! I SHOULD HAVE GOTTEN AN EMAIL ON THE DELAY!! Every time Ive called Chewy they asked me my email address so why wasn’t I notified through an email? My food wasn’t showing up I could’ve made other arrangements instead of my dog eating treats no way to run a business.

I ordered the wrong supplements for my dog by mistake, and they not only cheerfully fully refunded me when I called, but also let me keep them! Amazing customer service. Will shop with them again.

They lost $100+ order over a measly little $20 e-gift card. Chewy’s customer service is incompetent, disorganized, and arrogant. I spent over $100 yet my $20 e gift card wasn't honored so i returned everything and got my money back. Conflicting return instructions, supervisors contradicting themselves, zero accountability. I was a repeat customer across multiple accounts, yet they chose cheapness and greed over keeping my business. They ate the cost of their own mistakes while I walked away with my refund. You big dummy. Never again. Avoid.

We have been customers of Chewy for years. As our cats aged, we need a prescription dry food (kidney health) and it was so much cheaper from Chewy than from the vet. We also need more specialized canned food and Chewy had that too. The convenience of having heavy cat food arrive at your door is also excellent. However, we had to euthanize our cat Molly after sharing our lives with her for 21-1/2 years. It's been a much more difficult loss than we expected. We got a number of cards and very comforting messages from friends and the vet for which we are so appreciative. But, there was one special note of kindness I wanted to share. For the last few years, we had her wet food and prescription dry food regularly shipped to us from Chewy. A large box of canned food on subscription was shipped the day before we decided it was time to euthanize her. I contacted Chewy to see if they could recall the order but I was too late. The incrediby kind agent said not to worry. She refunded our account and told us to please donate the food to a local animal shelter rather than bother shipping it back. I thought that was just so generous. But then we got a surprise gift box in the mail today from Chewy. It had a personalized sympathy card and a memorial stone handpainted with her name. We were both very touched by the card as well as the gift. We have decided to not have more cats or a dog at this point. But, if we ever do, I would definitely be buying from Chewy. I rarely write a fanboy post about a company, but this time I was so impressed I had to share my opinion about them.

Convenient Autoship, but poor price transparency. My Autoship price increased without any clear notice — the review email showed only the total and did not highlight the price change. I only noticed after comparing orders manually. Customer service eventually offered a one-time goodwill credit, which I appreciate, but confirmed that price increases are not flagged by design. Use Autoship, but double-check pricing every time.

When my dog passed away and we were purchasing her food for over 10 years, I called and the person I spoke with had no compassion. They required me to drag that 43lb bag of dog food to the UPS store to get my credit. I was just on nextdoor in my area and a lady wrote when her kitty died they gave her a FULL credit and did not require her to return the food, sent her a sympathy card also. WOW. I was a customer for 10 years when my German Shepherd died. Terrible customer service.

Had multiple issues with an order, some items arrived broken, and other items were not the size listed on the website. Was provided a refund so not all bad, but now I have to go out and get replacements.

I have been buying my pet products for years with Amazon. I started buying again with Chewy.com. Their customer service is excellent. It’s so nice to communicate with someone who speaks and understands the English language, and it’s not overseas.