Chewy.comReviews of chewy.com

I have ordered my dogs food and some meds many times and always got the right products within 3 days or less. My only reason for not giving 5 stars is the way products are packaged to ship. I get 1 big box with the items randomly tossed in. I understand keeping costs down and most items wouldnt matter. But twice I have received items in plastic containers that were broken open or crushed. If fragile items cannot be shipped separately how putting them in a small box inside the big box or maybe some peanuts to keep things from crashing around. My delivery driver has, just in passing, mentioned that the boxes are never properly marked as heavy or super heavy but has learned to expect that they are.

I order monthly with autoship and have been a long time customer. They have the best customer service I have ever experienced. You can reach someone almost anytime through the app by chat or email. Any issue gets resolved quickly and in the easiest way possible, within minutes. They stand by their products and make you feel like they truly value you as a customer. Very impressed with this company.

Autoship is a scam. I changed mine to the 31st. I live 1 1/2 hrs from Chewy. I get it the next day....1st of the month. Chew decided to bill it and ship it 4 days early. Total SCAM, GREED, CORPORATE DISHONESTY.

After using Chewy for several years, I had a bad experience with Chewy customer service. The agent was unhelpful and extremely unprofessional. He stated, "like I said 5 times, I can't help you." I'll switch to PetSmart for my future purchases.

I am a subscription customer with Chewy and mostly haven't had any issues. This past few months, I've had two, and the issue with both shipments looked like it had arisen in the packing and shipping departments. I opened a chat on the website and the rep. was very empathetic, helpful, and generous (yeah a refund), but also helped to connect me with management. I uploaded photos of the shipment issue and the person I was chatting with seemed genuinely interested in the feedback, even waiting for me to go back to the porch to get a few more photos.

Worst company to order from. Sent me three pellets I ordered all with expiry date close to few days. I ordered 2 and they said the third one is for free but that one was also expired. I had sent my first 2 orders back and I asked the rep would you like the third back. She said no you can keep it. I threw it out because it was expired. now to get my refund back they want all 3 back. Joke of a company. deliver expired food and worst customer service. please stay away.

Due to upcoming weather issues, I changed the auto ship date. I made the change Thurs. a.m., and the food was delivered Fri. a.m. I don't know of another company who delivers this quickly with a last minute change. Occasionally Amazon who promises next day delivery, does so, but more often then not it is second day delivery. I have been a Chewy customer for many years, with a slight time gap, due to my fur baby's passing, and I have never been disappointed. Their prices are on spot, and their service reps. are always more than helpful.

It was nice that a human answered the phone, but I had to go through a 15 minute conversation, listening to the very friendly rep dropping such helpful nuggets as "I can't understand it, it should work, that's weird" before my patience started to wear, at which point I spent another 5 minutes waiting for a supervisor, who gave me a very simple explanation to my very simple problem that any employee with the smallest amount of training should have been able to deliver. Don't waste your time here. Shop local!