Chewy.comReviews of chewy.com

Guru bouncer treat/food dispenser was great! Sturdy hard plastic that is standing up to my 100 lb dog and can fit about 2 cups of dry food. Eats slower and he loves it. Got quickly and felt price was reasonable for good product

They have in the past always had fast shipping but in the past few months that has gone downhill fast. Waiting a week for items is not what their policy states. And the customer service was always superb until yet again that has gone downhill fast as well. I have been lied to about items shipping that never shipped. Like why lie about it, I don’t get it. I have now started shopping more at my local stores. It’s a shame that it has gotten to this point.

Their customer service and the way they handled my return was exemplary. Will go to them for future pet needs!

Horrible company. Horribly ineffective and inefficient customer service. I placed an order twice from my initial new account that I created. The charge immediately showed from my bank app on my iPhone. Both times I received follow up emails after the order confirmation email that my orders were cancelled. I utilized online chat and called in and spoke to humans on the phone. No one could solve the issue. One worker emailed me some sort of account verification link. I clicked it and verified my account. This still did not solve it though. I tried placing the order again and again it was soon automatically cancelled. I called them again. They said their "Protection and Wellness" team just needed to look over my account and if they needed anything, would reach out. They said everything looked good. I was using my own large national bank debit card, my own address, and my own email address. Ridiculous. I waited two or three more days and attempted to log back in and place the order for the third time. I could not log in. The Chewy workers had apparently deleted my account. I created a new account with a secondary email address. This did not solve the problem! Everything repeated again. Even to the point where two days later, I could now not log in with my secondary email address. Chewy workers and / or their "Protection and Wellness Team" had deleted my second account as well. No one contacted me. No emails received. No odd payment methods, etc. But they deleted my second account and still kept cancelling my orders. Horrible company. Horrible workers. (I can't be labelled as a "Verified Buyer" because Chewy would allow me to place an order!)

We've been Chewy users for years. In the past their customer service was responsive & helpful. In recent months their customer service has degenerated severely and seems to now be outsourced to non-natives of the US as they cannot comprehend English & reply inappropriately. They reply to problems by endlessly repeating meaningless apologies without helpful actions. We will be avoiding Chewy completely from now on.

My second last order was delivered and thrown at the end of my driveway (a day before it was supposed to arrive) in a snow storm. I lost half of a $100 lb bag of dog food as it was hit by the truck that plows my driveway. I was offered a $25 discount on my next bag to compensate (apparently math is hard). I ordered a bag with the reduced price and it was delivered yesterday... and thrown in a snow drift in the driveway AGAIN!

We had lost your beloved dog and Chewy had sent us a card and a gift. The gift was a rock with her name on it plus it had a rainbow painted on it. Thank you so much.

They require paper copies of prescriptions so they arent digital. Also lost my prescription that i mailed so you better pay for tracking and signature required if you want to work w Chewy pharmacy.