Chewy.comReviews of chewy.com

I placed an order with Chewy for my dog and turkeys, excited about the 35% off first Autoship discount shown at checkout. But this bait-and-switch was a scam—they delayed shipping for days, made me verify my identity twice, then demanded I cancel and reorder at full price. When I cited their own Autoship Terms (“Chewy will not change the price of your next shipment once you have authorized an order”), they canceled my entire order anyway and refused the discount, hiding behind a "one account per household" rule their Terms do not state. Their Terms only say "you may register for an Account"—nothing bans multiple accounts, and no household restriction appeared where they advertised the discount. Even when I went back to reorder the same products, the 35% discount was still showing in my cart—proving it's their system glitch, not me. Instead of owning it, honoring the discount, and fixing their broken promotions like a reputable company, they put the burden entirely on me. They cherry-picked vague fine print while still enrolling me for future Autoship charges—even though the initial order for my pets never arrived. Their Customer Care Manager promised "I'm here to help guide you through next steps or answer any remaining questions," but after my detailed follow-up email, they went radio silent. Chewy pretends to care about pets and "award-winning customer service," but this proves they only care about money—treating customers like criminals while protecting their profits. Don't be fooled by their empty "So sorry, we care" scripted BS. Across chat support to management, they pretend to feel your pain and "take your feedback," but they honestly don't care and won't actually help you. It doesn't seem like smart business to trade years of loyal customer profits for a $20 discount—a strange hill to die on for a company. I've never experienced anything like this before. From delays, verifications, cancellation, and ghosting, this felt 100% predatory.

Do not buy from this company they will send you out the wrong dog food they would not conversate for your loss they send me the wrong dog food and told me I have to wait 3 days in order for my dog to get his dog food understand the dog food that he get is not in no local grocery store and the only company that actually have his is very forward you rather just go to a whole different company because if y'all can't even box the correct food ain't no telling what else y'all can't do

I placed a normal personal order of about $300 for pet food and supplies. Nothing exotic. Nothing in bulk. Clearly not for resale. Chewy arbitrarily decided that I am “a business” and blocked my order because it was being forwarded abroad. No proof. No discussion. No attempt to verify. Just an automated accusation and cancellation. Their reply was insulting: “We encourage businesses like yours to contact a distributor.” I am not a business. I am a private customer buying pet food for my own home. So apparently, if you live outside the US and use a forwarding service, you are treated like a criminal or a reseller. No transparency. No flexibility. No customer focus. For a company that claims to be customer-centric, this is amateur-level service. If you are an international customer or travel frequently, avoid Chewy. They do not want you as a customer. Plenty of better competitors who actually understand how global customers work.

I ordered a dog bed from Chewy and it was smaller than the description online. Contacted customer service on chat. They were responsive addressing my issue. They refunded my money and asked that I donate it to an animal shelter. I just dropped off the bed at Forever Home Pet Rescue in Eustis, Florida. They were thrilled and said that a number of Chewy customers donate items to them. This is an awesome Chewy policy!

Horrible shipping and useless customer service. CAUTION AND CARE RECOMMENDED.

I lost my cat in December of 2025. I informed Chewy to cancel my auto delivery products by telephone and later left a message about the situation. After no response, I sent a letter to the company about the lack of response/follow up. After being a loyal customer this is a slap in the face. I will not purchase anything from this company again. It’s okay to take my money, but not to acknowledge a deep loss. Shame on them.

Such a lovely company and customer service. Always there to help and educate.

Not very helpful,nor solutions offered,quick to resolve.And quick to resolve by tossing garbage food that cat didn't eat in trash bag for pickup than hearing they care and non sense.Go to your vet they give same discount and you cat pick it up there return full refund no questions ask value time.