Chewy.comReviews of chewy.com

Chewy search gives you hundreds of things to sift through before finding the exact words I typed in the search.

My complaint is that my friend which is an 80 year old woman who uses a walker to get around has asked them several times to pack 2 smaller boxes when she makes her $50 order which then makes the shipping free. Also that the two boxes be put on the porch or at least inside of her fence. They have yet to do either one of those things. I just went by to see how she was doing and had to roll and slide a package that was more than 40 lb up the steps and into her house. Then she tells me if she had split her orders up they would have given her two boxes but they would have charged her twice for shipping instead of the free shipping she gets when she has one order of $50. If I wouldn't have gone by there it would still be sitting outside. She would have to take her walker out and take a knife with her and open the box, drag in a 16 lb bag of dog food which she can't lift anyway then go back down the stairs and take one case of canned dog food in, then go back down the stairs again and grab another case to take into the house. It's insane how many times she has called them and asked them to correct this only to be told each time "no problem we will take care of this don't you worry!" It's unbelievable! Not to mention that it's been more than a few years that this has been going on. I know nothing's going to be done it will never be corrected but I just want people to have a heads up what they're getting into if they're trying to spend $50 with these people and get the free shipping it's going to be in one big unmanageable box, which by the way, you have to open it up to actually use the handles cuz they're conveniently located on the handles on the inside of the box! Crazy!

Chewy is awesome! Fast shipping, great prices, and amazing customer service. They make getting pet supplies super easy and stress-free.

Used to have no issues at the very, very beginning. As time went on things got worse. At my old place they’d deliver my dogs food bags to the bottom of my apartment stairs (I lived on the third floor) so I stopped ordering her food through them. By the by I’m disabled so this is endlessly infuriating if I wanted to bring dog food up a flight of stairs and hurt my back more I’d go to the store and not waste my time ordering online. Recently (in my new apartment which is ground floor) they keep delivering my dogs meds to a locker and saying it’s my address. While this complex does have lockers it’s not something I pay for because it’s a scam, so I can’t get my package. It’s also incredibly infuriating and I can’t imagine being worse off then I am physically and having to walk to a completely separate location all because their drivers are to incompetent or lazy to deliver this package. It’s EVERY single time to. I cancelled my auto ship and will be deleting my account. I tried talking to them and they assumed I lived in a locker… really? If you are AT all disabled don’t order from here. It’s ableist af. You’d be better off ordering from DoorDash, at least there’s a higher chance they ACTUALLY deliver it to your door. Their guest services are also TERRIBLE genuinely the worse most useless experience I have ever had.

Trying this company for the first time, ordered a couple of personalized collars, calm treats for my dogs for fireworks. Go to check out and there is no choice in the drop down for Alaska. So I call the "award winning customer service". The man politely tells me they don't ship to Alaska or Hawaii. I say, but we are part of the United States. He says I know I am sorry. YES THEY ARE!! How horrible that you do not serve all of us in this country!

Terrible experience with this company. They won't tell you when something will be delivered until you complete the checkout process. My most recent order, cost over $50. It never came. So they kept my money and I never got the product. Every time I ask customer service for help, they just tell me it's going to come the next day. But there's a link on my order status for the delivery, which is a link to USPS. USPS shows that an label was created and then canceled. But the people at chewy will not listen to me about that so I'm just out the money. I will never order from them again.

Honestly pretty frustrated with chewys auto ship . Twice now my order has shipped way earlier than scheduled, charging my card when I was not expecti It. Then when I tried to adjust delivery date through the app it glitched and wouldn’t save my changes . Had to call customer service and wait 20 minutes just to push back a shipment

I was in the auto ship program for dogfood and treats. They sent my order which was wrong product and would not overnight a bag of my dogs food overnight since they made a mistake . We are in Ga and facing closed roads due to expected ice and snow. Now we dont have our dogfood and they don't care. They refused to expedite it. So I am back to Amazon.