Chewy.comReviews of chewy.com

Thank you chewy for always having great customer service and going above and beyond! Your attentiveness is wonderful and you love our pets and it shows! We will be forever customers! We love you! Thank you for standing behind your values!!!!!!!! You rock!!!!!!

Terrible website. I have been using the internet for 25 years to purchase services and goods. The chewy.com website is the worst I have ever come across. The search engine is nearly non-functional, the password-reset functionality doesn't seem to work either, or if it does, it takes an unreasonable amount of time.

Chewy is a fantastic company that cares about their customers and this is evident in every interaction which speaks to how the company has carefully considered how it's positioned in the minds of its customers. Continue to focus on your company and what is right and ignore the people leaving bad reviews about cancel culture. Oh the irony of participating in cancel culture while accusing a company of being a part of it. Will always be a loyal customer!

Very sad when a company mixes business with politics. Chewy has decided to discontinue My Pillow products .....either they are Liberal/Democrats seeking to punish Mike Lindell for merely digging up and revealing the TRUTH or they are spineless Conservatives that are pandering ... either way, we do not care to do business with Chewy going forward.... Sent several emails to Chewys Service Department requesting a phone call to discuss; auto response continued to tell me I would get a response within 2-3 business days. It has been 5 business days and no response. Unacceptable....We have cancelled upcoming auto shipments and deleted the achewy app....too bad for Chewy! In scrolling through the reviews we see others who are not happy with Chewy’s decision to jump onto the “CANCEL CULTURE” bandwagon....look at all the reviews all the way to the end....and note the time stamp on each review....interesting! 😉 We see that many Americans are getting SICK of the cancel culture and are cancelling those who practice it!! We have found alternative companies more than happy to get our business ....and they seem to possess superior business ethics. Chao Chewy!! P.S.: We called My Pillow directly and ordered what we needed.....

I knew a bad winter storm was headed for Texas . I ordered a Tonga, Artic Coat for our Little Dog. The coat was delivered in 1 day. The weather here has been the coldest weather we have ever had in Midland, TX. I depend on Chewy.com, I found out about Chewy.com from a Veternarian, who used them. Great bones, & chew toys that last, Tara LL

Won’t be using your products anymore.

Won't be ordering from these clowns ever again. Tried to get my dog's eye drops that help her not go BLIND, they are taking their sweet time contacting my old vet (I've recently moved). I emailed chewy and asked why it's taken a week, they said "they're still waiting on a response from my vet." Sorry, but that is b**l s**t. My vet knows my dog needs these eye drops because she is old and will go blind without them. Terrible, never again will I waste time using Chewy.

I have a monthly subscription for 2 cases of cat food. The product is fine. However, OnTrac, the delivery service Chewy uses, has ignored the written instruction on the shipping label to deliver the 30 pound box to my front porch - for the fourth and final time. Instead, the box was left at the curb, which is about 250 feet from the house, and not visible from the house. I only know the box has been delivered because I get an email notification. In addition, I'm 76 years old, and unable to carry the box back to the house. So I have to get out the car and drive to the mailbox and back. All Customer Service can say is how sorry they are that I've had this experience. I have canceled my longstanding monthly subscription service.