Chewy.comReviews of chewy.com

They decided to become political and took out Mike Lindell my pillow. So I canceled my subscription

I have used and promoted chewy.com widely for several years. Their service and choices have been exceptional. However, I just confirmed that they no longer carry My Pillow products and therefore in good conscience cannot use or recommend them. Any company that caves into cancel culture is contributing to America's decline and, though it's difficult to quit doing business with a company that has a great business model and employees, I will spread our several hundred dollars a month out to other pet products companies, both local retail and online.

I purchased 2 suiticle suit for my Bengal kittens in preparation for their spay and neuter. Unfortunately these did not work well for my crazy kittens. I left a review on the product and chewy.com reached out letting me know I could return the product I was unhappy with. I informed them I tossed them in the trash due to the fact the kittens ripped them. Chew.com went above and beyond not only did they issue me a refund they actually took time to read my reviews and reach out to me to make it right, even though it was my fault. They also took the time to ask about my furr babies. This is how you gain a life long customer. I will be exclusively purchasing all of my pet products from Chewy.com Thank you for doing right by your customers even if it doesn't directly benefit you!

I have loved Chewy.com but I cannot stand behind companies that participate in cancel culture. Let your customers decide what needs to be canceled. I'm sad, but no big deal, it's not impossible to buy pet supplies elsewhere.

I have had exceptional service with Chewy. Our dog was on expensive medicated food that she would not eat and they refunded me and encouraged me to donate it if possible. When she passed away, they not only provided a refund for the food that I had just purchased for her, but they sent two very sweet emails, and FLOWERS with a sympathy card were delivered to my house! Unmatched customer service, caring associates, and wonderful products & prices. I'll be a customer for life!

Wanted a Mr. Pillow dog bed and they quit having them because of cancel culture therefore which was once a great online store for pets it is now picking and choosing who they purchase from. Wanted a dog bed made in the U.S.A which was made by Mr. Pillow.

I ordered a puppy food last Feb. 11 in anticipation of the incoming snow storm in my area (Order number 374289324). It was supposed to be delivered within 1-3 days and it is now the 3rd day. I contacted Fedex to check the status of the package and I was told that they haven't received the package from the sender. When i contact Chewy, they reprocess the replacement without even explaining what happened to the original order and I need to wait AGAIN for another 1-3 days. And it is kinda annoying that they kept asking about my puppies and it took me about 4 emails before they could even told me that my order hasn't been processed/shipped yet. This is just ridiculous, I am out of puppy food and asking about them makes me pissed even more. And now our roads are pretty ugly and full of snow, I do not drive, my daughter's car can't drive on the snow, my husband is out of town and I do not have anybody to run to the store to buy one. And nobody even texted or emailed me that my original order was not processed or anything. This is just BAD customer service and experience.

I used Chewy for 2 years spending over $100 per month, but then they decided to get involved in politics and drop the MY PILLOW BRAND. So then I drooped Chewy. Good bye!!!