Chelsea N.
Order lost, no help, still no pain meds
I ordered my dog's pain meds on 2/11 and got notification it shipped that afternoon and would likely arrive on the 14th. On the 17th, after I had been checking the tracking for days, I finally got an email saying that my order had been delayed. It said that it was expected in the next few days, so I shouldn't worry. I was already out of pain meds and the tracking info still wasn't updated. On the 20th I called, and they had no idea where the order was or if it was still even going to come. The woman submitted a new order, but said it wouldn't arrive until at least the 23rd. No rush, I guess. She said that I could order a few pills to hold me over, but I would need to contact my vet for a new prescription- my vet is closed for the weekend and I live 2 hours away from the closest town. My poor dog is in pain and the petite aspirin I have for him doesn't really do much. I'm cancelling my auto ship. I'd rather pay more or go out of my way than risk this again.

