Chewy.comReviews of chewy.com

I've been ordering from Chewy.com for few years and I have to say that every customer service rep I've spoken with was helpful, knowledgable and friendly. Their return policy is awesome. But I have to shout out to KRYSTAL who, after hearing I lost my dog, Wookie, to IMHA sent me flowers!!!! What company does that? I just thought it was so wonderfully sweet and thoughtful and just above and beyond. I can't tell enough people about this company and how I feel they are customer friendly and just great service.

My dog recently passed away and I had to return some items I hadn't used. Juliet was so kind, understanding and took care of it with zero hassle. A few days later, I received flowers from her and the chewy.com staff expressing their deepest sympathies. I have never experienced customer service like this before! Thank you Juliet! It meant a lot!

I ordered my dog's medicine from chewy. 3 weeks ago. They "guaranteed" next day delivery 21 days ago, but I still have not received the prescription. They said it was because of the winter weather in Arizona. Arizona did not get any snow, but my order is still sitting in a fed ex delivery truck. I will never use Chewy again.

This would be a good company, except for one big reason as far as I am concerned. When I have food delivered for my cats, instead of leaving it at my door, they put it in the lobby of my apartment building. I live on the second floor. I have emphysema and it is really hard for me to go up the stairs with even a few pounds of groceries. There is no way I can go up stairs with 20 pounds of cat food without having to recover From shortness of breath for quite a while. If you are paying for a delivery service, it seems they should leave the product in front of your door.

There are multiple reasons for giving this company such a favorable rating. 1. During COVID, it has been hard to get the cat food I want through grocery or pet stores. Chewy came through multiple times over the past few months to ensure that my cat had her favorites. The prices are comparable to those I find in the stores and the delivery time is excellent. My daughter lives in another state and has found the same results--food not available locally can be bought from Chewy at a reasonable price and delivered quickly. 2. I ordered a bisque, coconut milk based, that my cat (a finicky eater in the nature of cats) didn't like and would not eat. I said that in my review of the product to let buyers know that its taste is unusual for cat food. Without my asking, they gave me a full refund to ensure my customer satisfaction even though the package had been opened, partially used, and, therefore, I would not have attempted to return it. 3. I ordered a few types of cat soups since my lady was not eating well and I could not get what I needed in my local stores. I ordered what I wanted from Chewy knowing she was ill and not getting enough nutrition. The day after I placed the order, she became much worse and, after consultation with the vet, I decided to euthanize her. I sent an email to Chewy asking if there was a way of terminating the order even though I received notice that it was on its way. Within the day, I received a reply of sympathy and verification that the shipment was stopped and my account was credited. The response this company gives its customers in these stressful times is exceptional and I am happy to recommend Chewy as a source of pet products.

They are always there to help. I can't think of anytime i have had issue and they didn't solve it. But rarely do i have issues with them. Life long Chewy customer!

I will never buy from Chewy again. The prices are higher than my Petsmart prices. I can drive five minutes from my house to my Petsmart and buy the same items for half the price. Chewy is very expensive. I was not impressed.

Tried to order a dog door in a size large normal height. They sent us a size medium extra tall. Then when we called them and asked for the right door they went through the process to "guarantee" they got us the right door. Well the door arrived and again, it's a medium extra tall. They can't even deliver on a guarantee. The wait times on calls is really good though. The customer service people are kind and considerate.