Chewy.comReviews of chewy.com

I was shocked at the ease of returning a broken product! I ordered an extra large pet cage. It came in just two days! However when we opened it, one of the walls was bent 😕. I dreaded calling customer service. I didn't want to deal with the automated system, being transferred to departments, and to eventually have to print a return label and go to the post office. First, they had their number in the email linked so I could just call from there. Yay. I called and A LIVE PERSON answered! This threw me off guard, but I recovered and gave the basic issue. She asked a last name, found it and the proper product the FIRST time. Then said they were sending me a new one and I can just dispose of or return it to PetSmart if I wanted! Wait, what? That's it? The whole interaction took maybe 3 minutes. Highly recommend chewy! I'm still in awe how easy this was and a live person answered. Definitely ordering from chewy more often!

Chewy was great. Orders came on time and the food helped my kitty a lot. Sadly she passed away 2 weeks ago regardless of how hard we tried to keep her going. When she passed away, they sent their condolences and sent flowers. What a surprise from a big company. I’ve never experienced such care.

Never had a company do this before. I called chewy to cancel an order due to the passing of my dog. One of the customer service reps Jennifer who understood my situation replied with a very kind email. A few days later, flowers arrived my door. Wow. I am lost for words. A person from a company that does something like this is amazing. Thank you.

I recently lost my dog.. I called Chewy a couple weeks later to explain that my dog had past away and was on perception dogfood and i had 4 cases left and wanted to send it back.. They were very nice and caring sending there condolences for my loss.. Then told me that there was no need to send the food back and refunded me the money for the 4 cases I had.. I donated the dogfood.. A few days later I received flowers from them for the loss if my dog... What a wonderful compassionate company they are!! Really care about there customers! More companies need to take a page out of Chewy.coms book!!

I ordered few things from them for my cichlids and cats. They are very very generous people. BUT YOU GOTTA TO ORDER RIGHT. Cause i ordered aquarium lighting( my tank is 38” (wish i took picture of my tank. Ahhh). that is 48-60”. Way too wide for my fish tank! ☹️ They will send you new one. Very very generous people. Anything i wanted order for my little furball buddies... THERE S CHEWY!!🥰🥰🥰🥰

I have to say that if you don’t shop with Chewy.com, please do! They have been unbelievably generous & kind to us over the years. From all the food donations to the shelters because our animals decided they didn’t like it while crediting our accounts back right away (over $100 in returns donated) to the Christmas present they sent of a hand painted portrait of our boy Bowzer (which ironically came just a couple months before we lost him) to this bouquet of flowers they sent when they heard he passed! I can’t think of another company who treats their customers better! With happy tears, thank you Chewy!🙏 You have brought humanity back to online shopping & it has not gone unnoticed! We will forever give our ongoing business to you!

Chewy is unreliable, sloppy and careless. I have used them for a while, the last three auto ships I received came in heavily damaged. It seems they hire morons in their shipping department that can't even pack things well. Case in point, they put a 27 pound box of litter in with two flats of cat food. The box had one paltry piece of paper in it as "packing". Is it any wonder that as the UPS butchers used the box as a soccer ball, the litter crushed the cans? I wonder if anyone in Chewy knows what can happen with dented, violated cans? Then I saw their president came from Amazon. So, the same corporate focus of "customer be damned" that seems to pervade Amazon, now is the corporate motto for Chewy. I will never order from them again an I wouldn’t trust them to ship a flea collar without damaging it.

I have used Chewy.com for years. At one time i had three cats and getting liter on auto delivery was a wonderful thing. I never had problems with anything I ordered from Chewy. I was always able to adjust my orders without a problem. Well this week I lost my last cat and had to completely stop my order. I wanted Chewy to know that it wasn't their service or prices but that I lost Frieda. I also asked to take her off their birthday card list. I received the nicest, warmest return email. It warmed my heart. Today I received flowers from Chewy.com regarding my loss!!! Unbelievable!! I cannot believe this company - how wonderful and caring they are to their customers!!! God Bless Chewy.com