Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Shan
Excellent customer service! They make you feel that they care for your pets as much as you do. They provided a huge bag of high quality food for me to donate to a rescue dog in my neighborhood. Website is easy to use and selection is good.
Becca
Excellent selection of products, great prices, fast delivery, and top notch customer service.
courtney R.
I accidentally selected my mom's address for my order instead of my own and the order had already shipped so I called customer service and they refunded the order and reordered the items for me to my correct address and my mom got to keep the $85 worth of product that was sent to her house! The customer service women was so friendly and personal and she gave me a 10% military discount. Any time I've had to call customer service it's been a great experience and it's always so easy and theres never a wait. Its an amazing company
Ale D.
I just want to say thank you to chewy.com!!! The customer service is amazing and I love ordering from here!!! Our two German Shepard puppies love the food we order from here. The auto ship is awesome. The food just comes right to our front door without me worrying if the store has the brand we use for them. Thank u again Chewy!!!
Jackee G.
I am totally amazed with Chewy.com. First, I requested to return two items. The response was so fast and the instructions were easy. Second, one of the returns the company credited my account within one day, and requested that I just donate the product instead of returning it. I am AMAZED and I have never experienced this before. So happy that Chewy will allow me to donate the item. I will head to the nearest animal shelter to donate. Amazing Chewy.com
Cara S.
I had great customer service with Chewy. FedEx lost my package and after wasting my time trying to get it settled through FedEx I called Chewy for help. Luis helped me by sending me a replacement order at no cost. It was such a relief to not have to worry about dealing with FedEx to get my original package. Considering the package was medicine for my cat I truly appreciate the quick and helpful service!
Heidi
Love the site navigation and ordering online. Orders always come on time and correct. Great return policy for any reason, and they also pay shipping. Occasionally some of my items are out of stock, which is the only negative I have experienced.
Brent
This is just a glorified drop ship business that is killing the local shops and has horrible customer service. Placed an order and took a week to even get shipped then another 5 days of travel. Almost two weeks for a simple order. They don’t even care. They sell crap. Do your pets better and purchase somewhere else
