Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Gina
I recently experienced the loss of a dear pet, I called to cancel a recurring order, the costumer service rep was so kind and behold a few days later I received a beautiful flower basket to commemorate my little 18 yr old pooch...the culture of this company goes far beyond what one can expect!!!
J M.
Greetings I want to thank Derrick and Kimberly. I LOVE Chewy employees. Derrick was absolutely kind and personable. I enjoyed placing my order and conversing with Derrick. He is such a nice guy. I can tell he enjoys his job. I really appreciate his true thoughtfulness and help. I consider him an asset to chewy. I also received great service from Kimberly. She too was very kind, professional and thoughtful. Such a sweet girl. I consider her to be an asset to chewy also. Thanks to you both for your kindness. Don't ever change your personality. The world needs more people like them 💕 Jo Miranda
Stephanie S.
I always order from chewy, and they have great customer service, and replace any items that are damaged or if your pet doesn’t like something. I just don’t like the way they package items into boxes though because they’ll put a 50 pound bag of dog food in the same box with canned cat or dog food then the canned food arrives dented, and very damaged. So I always order those items separately now. But other than that they are an amazing company with good prices, and I’ll always order from them
MaryAnnR
I just received my latest order which arrived in about 36 hrs. I care for a small colony of feral cats who try to eat me out of house and home. Chewy has been a great vendor for food and supplies. My orders come quickly and they have always replaced damaged items without question and immediately. They have the greatest customer service team I’ve ever dealt with. Very easy to use website and extremely easy to use auto shipping. I’ve used Chewy for the majority of my pet needs for many years. There have been glitches with the delivery service but Chewy’s response has been 100% positive.
Cindy S.
Chewy went above and beyond with exceptional customer service as well as being compassionate at such a difficult time. We'd just lost our beloved pet and had just recently received our autoship order. Not only did they refund our cost and had us donate the food, but sent us flowers! As a retail business, we didn't expect any of this.
Mark G.
Dishonest customer service reps....they offered me a 50 dollar discount on a large order, yet my paypal invoice shows full price. Received nothing but runaround talk from customer service reps....,buyer beware!
bef
So happy with their customer service and care support. I was going to order off Amazon and thought I would give chewy a try. Prices were the same and although one product didn’t work out The response and resolution I got from them was beyond what I expected. I also get my dogs medicine from here and it is much cheaper than going to the vets.
barbara E.
I want to write and thank Chewy for the most exceptional customer service. My cats food was out of stock all over the country, it was royal canin renal A. I was trying all companies and everyone was out. I only had one bowl left, the last time we changed food on my cat, she ended up in the hospital. I talked to a sweet woman who not only helped me very quickly, she expedited my order, so we wouldn’t run out of food. I never have experienced such wonderful customer service!! I thank Chewy and their sales team. I recommend them very highly!!
