Chewy.comReviews of chewy.com

I have been unable to find the food my cats eat at any grocery, retail or pet stores in the 3 surrounding cities. I checked Chewy-they have it! Yesterday around 2 pm I placed an order for that and the prescription food one of the cats eats. Today at 11 am our box was delivered to our front door! Brilliant! Outstanding! Well done, Chewy! Thank you for helping me take care of my kitties!

I ordered flea control yesterday afternoon and I received it at 1 the next day. This is amazing with free shipping

In the past I've always had positive experiences with Chewy's. This week however I have decided to no longer do business with Chewy's. After making every attempt to cancel my autoship order, that was going to an incorrect address, I was accused today by an employee of trying to steal from the company. This is outrageous and extremely offensive. When I make every attempt to do the right thing and incompetent employees make a blunder that costs the company money, I expect an apology not an accusation of stealing. I am extremely disappointed in the way this situation was handled. Unfortunately, given how I was treated I will no longer be doing business with Chewy's and will encourage the people I care about to also go elsewhere for products.

This business robbed me of $50. Ever since the pandemic hit, you can’t get people to do anything for you. Screw you chewy

Love Chewy. Everything is always shipped quickly, arrives on time and any incidents are always fixed immediately and without question. Also wonderful to call with questions and actually get someone you can understand on the phone !

So I ordered my dog's prescription medication online with them 4/4/21. I received no information from them during the week, so I assumed everything was good. I then contacted them on 4/9/21 to see why I haven't received it. They said they hadn't gotten approval from my vet. Called my vet, they didn't get a request. Chewy say they fax the requests in, but in reality, the use an online portal system. I asked if they re-sent it when the didn't get a response, and they said no. I then had to request them to do it manually while I had them on the line. After hours of this they finally sent it (for the 1st time, they lied about it). My vet approved it as soon as they got it. Now they say they will ship it within 24-48 hours, then it takes 3-5 days to get to me, so another week minimum. Meanwhile my dog is out, so I have to go in person to get it locally and pay double. Chewy offers nothing for their mistakes, and we pay the price, not even expedited shipping when they make an error like this. Needless to say I will never use them again.

When I first started ordering from Chewy, I received the orders within 3 days for like 2-3 orders. This is one of the selling points of the company, fast shipping. Then I started receiving my orders 8-10 days. I live in Alabama and they have a facility in Florida so I would think I would get all orders fast. My last orders have been shipped from Nevada, about the furthest you can get from Alabama. After an inquiry they explained they ship from whatever warehouse has the products I ordered. It is hard to believe Florida never had any dog or cat food I need. They did not seem concerned, I received basically a generic email about my problem. I order $300-400 per month as I have a small cat rescue. I really wanted to Chewy to work out for me as I love the company. But considering I can pick up next day or physically go into Walmart on a minutes notice I may have to go back to Walmart.

I ordered a dog bed on March 31st to be delivered by FEDEX. First they said it would be delivered on April 4th. Then they said it would be delivered April 8. Now delivery is supposedly April 11th. Who knows when I'll get my dog bed. Worst customer service I have ever experienced. Will not order from this company again.