Chewy.comReviews of chewy.com

I had called Chewy to change my autoship after my dog Churchill died. I spoke with LaQuita who was fabulous to talk to when I burst into tears as I was explaining what I needed to do. Clearly, as evidenced by the many reviews, sending flowers is a general practice. I received flowers today which were SO very much appreciated as I had to call again today after the death last night of our 2nd dog Max. Again, I spoke with a wonderful associate Bree, who was so compassionate on the phone. In a world of automation, it's so nice to speak with real people in customer service!!! We will definitely be customers of Chewy when it comes times to have other pets! Thank you LaQuita and Bree!!!

Chewy is a company with a heart. Over the years I have had my Autoship packages arrive in a timely manner with no problems. When I contacted them to cancel my Autoship to let them know my pet had passed, I was very pleased to receive a sweet email back expressing sympathy for my loss. I was even more shocked when I received flowers a few days later. I can’t ever remember a company with such a heart of care and concern.

I've never had a problem with Chewy, they've always been great with my auto ship orders. But recently due to the fact that they use Fedex for shipping it's become a disaster. I believe Fedex is going to ruin Chewy's reputation and scare away customer's. I'm thinking of cancelling my auto ship orders for good and shopping elsewhere because of Fedex. My orders are either late or left outside of my apartment complex building where they can be stolen, which they have been. Hopefully Chewy addresses this problem with the shipping or I'm ready to go elsewhere.

I ordered 2 large turtle houses and they both were delivered broken in half. I was not happy, I complained immediately and 5 seconds later I got an order confirmation for the replacements. Now, that is GOOD customer service.

They charged my account without authorization 3 days early. When I called in I told them I had to borrow money so my rent would not bounce. I get paid the day I had set up for that order. They put it though without warning or authorization. When I called I told them not to cancel but this would be my last order. The supervisor Lee cancelled it anyway despite being asked not to several times. Never again will I shop with this joke of a company. Zero customer service and even less empathy. Do yourself a favor and find a family owned business.

Not only is Chewy an amazing company but also a pleasurable online ordering experience...but the amazing customer service and fantastic employees that make calling and speaking to them a wonderful warm experience! Today to my surprise I received a small package with a hand written heartfelt card and beautiful hand painted canvas of my bunny just because they care!!! Thank you Chewy you are fantastic! we love you!!!

I called chewy recently to have my auto ship address temporarily changed due to my father’s passing. Chewy was so kind and thoughtful….they sent me a dozen roses. I was floored! The roses are beautiful! I enjoy them via FaceTime because they were sent to my primary address & I’m not there. All is good though, my daughter is now enjoying them in her home. Thank you so much Chewy! That was a very nice surprise.

Love love Chewy. My cat Willy passed away unexpectedly and I just ordered the Breeze litter box refill plus the cat food and I called to send back and they told me to keep them and donated to charity in Willy’s names and sent me flowers in his name. I will order everything from Chewy now when I need it