Chewy.comReviews of chewy.com

I was very happy and will use your company more often! I received my order within 30 hours. Thank you Chewy! Have been unable to find my cat's favorite food in my local stores for 2 months and now she's very happy.

Incompetent and unreliable… cost me an extra 60$ to fix their mistake beware if you’re ordering prescriptions!!

I have been ordering prescription dog food from Chewy for the past year. My dog died right after I had purchased a large bag of the food. Chewy refunded the purchase price and only requested that I donate the food to a shelter. Then, yesterday, I received a dozen roses and a gift card with a note from the service representative I had spoken with previously expressing their sympathy for my loss. What a great company!

Fed-Ex Ground renders Chewy useless. (I quit subscription several years ago getting fancy chow for dog with allergies no pet store would make available locally.) Unless a bargain you don't care gets stolen or wet, because Fed-Ex could care less if stolen or wet. At Chewy's customer service insistence, I have attempted conversations with local distribution about both drive by bandits and desire for under porch roof delivery. Enough said, but will add porch is only 20 feet from the rural road. We will talk again when UPS is a free shipping choice.

We moved out of state, and I forgot to change my address on Chewy's website. A couple of orders ended up at our old house, far enough away that I could not go get them, and shipping would likely be expensive and tricky, not to mention I would feel bad asking our realtor to deal with that. I contacted Chewy, and within a matter of hours, they put in a new order for me, free of charge, and this time with our new address. They were extremely helpful and really went above and beyond, considering that it was my mistake and not theirs. The stuff that went to our old house will now be donated to an animal shelter by our realtor.

Outstanding Customer Service. When you call, you speak to a person within a minute every time. I needed some heartworm medication for my dog quickly and they got it shipped out that day. This is the future of pet care, and Chewy is blazing an exceptional path forward. They are the only online animal company to use.

I purchased the following toy for my lovebird, "Super Bird Creations Crinkle Crinkle Little Star Bird Toy, Small By Super Bird Creations" This toy has a ball of twine in the center. My lovebirds foot got tangled in the twine and needed to have intervention to untangle. Had I not been present I believe my bird would have been seriously injured or even killed by this toy. Chewy was immediately notified and has yet to remove the toy from there website. The manufacturer of the toy "Super Bird creations didn't even have the courtesy to reply to my messages. Please do not buy anything from Chewy as they simply ignore reports of dangerous products and keep selling them.

I'm done with Chewy! Placed an order on July 2nd, said it was shipped on that day. It is now the 11th! Every day it says "out for delivery" then it changes to Pending. Chewy was no help. They don't tell you any shipping info until after you place your order. Shipment spent 4 days in North Carolina, I live in AZ. Was told warehouse close to me didn't have the products I ordered. Now it says will be delivered on the 12th! Really! 10 days. They should be contacting FedEx, not me. If they're having so many problems with FedEx they need to change carriers. I'm in a rural area, had to drive 33 miles to get cat food last night. I'm done with them. I work for a Veterinarian & will be telling our clients who use Chewy to find another online pharmacy for their pets.