Chewy.comReviews of chewy.com

Chewy is an amazing company, they forgot one of my products in my package, I sent an email and they responded within 20 minutes. They’re sending my my missing product and something else for free.

Just wanted to express sincere that is to this company. Had been ordering dog food from them and had to cancel as the dog became ill and had to be put down. After canceling the order, received a condolence card and roses. Great customer care. Thanks so much.

Last month the tracking on my auto ship disappeared. I called cheery.com and they couldn’t track my package either. So, they sent me a new one, which took a week to come. Meanwhile, I ran out of everything and had to buy from the store. I spend $100 a month in animal food so it’s not a small chunk to be spending twice. This months order was messed up too! I checked my bank account and they took the money out twice, checked the tracking and said the package I actually ordered was delivered yesterday. It wasn’t. So “I can keep the mistake order” which will be here in two days, so I will be buying from the store AGAIN! And they will refund one order(since I didn’t get it) but that will take up to five days. I will be canceling my auto ship and not ordering again. I don’t have time to track lost packages and spend twice (this month three times) the money.

I thought I was on the right track, getting my cat food delivered monthly, until my bank pointed out that I had spent "more than usual" on Chewy this month. I looked into it, and realized that my monthly charge had been increasing every month for 4 months straight. No thanks. I'll get my cat food elsewhere.

I have been getting my cat litter delivered from Chewy as well as her science diet for about a year and it was very convenient. The prices were great as well. When she stopped eating the food about two months ago I called to find out if I could return the cans that I still had and they told me to go ahead and donate what was left and they refunded the amount for the cans she didn't eat. That was very helpful and appreciated!! It turned out that my baby girl was not doing so well and she died last month. It's been a hard month and I thought I canceled her subscription of litter but I didn't. I got a notification the other day that it was being delivered so I emailed to let them know that she had passed away and asked if I could cancel the order. They refunded the order and canceled the subscription for me. But the thing that was even more touching was that I got a knock on my door today and it was a delivery driver with a gorgeous flower arrangement! This was above and beyond and really good timing because I was particularly sad today with thoughts of her. The flowers came with a very sweet card and really touched my heart. Thank you so much for being a wonderfully caring company!

I went away for 7 days. When I got home, I only had six cans of cat food left. I ordered last night and I already got it today! Chewy is thebomb.com!!

Love this convenient way to shop for my puppy! Delivers within 2-3 days(usually 2).you can get discounts by setting up autopay too!

I love love love chewy. They have been nothing but amazing. Recently they really showed me I'm just not a card number. My dog Roxy had to be put down at 13 yrs. Old due to bone cancer. Right after she passed they send a Birthday card because it was her birthday. I sent an email thanking them and letting them know she was no longer with us. Today I came home to a dozen beautiful roses and a card of condolences. This hit a spot. I loved them before losing her and this confirmed why I will continue to use them. Thank you so much chewy.com you are an amazing company.