Chewy.comReviews of chewy.com

My Pet Absolutely Loves Chewy!!! The treats are really soft and they must be delicious because He loves them!!! I also recommend the birthday box to anyone whom celebrates their baby’s birthdays!!! Very fast shipping and great Quality food and toys!!! I’m definitely staying with chewy for all future purchases! Thanks Chewy, Your The Best!!! Thanks for making Buddy’s 13th Birthday So Special and Amazing!!!

We were Chewy customers for years and were always very satisfied with them. Whereas they do back the purchases and customers reps are courteous. other aspects of dealing with Chewy became horrible. We had many many deliveries of damaged products the past several months. So many telephone calls to Chewy did not resolve the issues. It finally came to a point that we could not longer accept the damaged products. Therefore, we have taken our business elsewhere. It seems that Chewy does not care about losing long time customers. Chewy is certainly not the only online site you can buy your pet supplies.

I used to love ordering from Chewy's but ever since I changed addresses, I no longer receive my packages. FEDEX does not deliver to my address. Lost package after lost package, Chewy’s customer service have always been polite (hence 2 stars instead of 1 star) but have never addressed the issue. I find it hard to believe that a company that has been around as long as Chewy’s cannot arrange for different shipping. If you are ok with very limited shipping services that may or may not get to you, stick with Chewy’s. But if you want fast, reliable and inexpensive shipping, go with Amazon or one of the many other competitors out there. The competition leaves Chewy’s in the dust.

I like ordering from chewy, it’s convenient for me but the fed ex in my area is so unreliable and unfortunately they use fed ex. Fed ex is always delayed. Always. I was supposed to receive my order Yesterday but it’s been delayed. Then I was supposed to get it today but it’s delayed again. I will be out of dog food tomorrow but it’s Labor Day so I don’t even know if they’ll be open, only petco sells what I need. UPS is amazing but fed ex is literally always delayed. I cant rely on fed ex so I need to find somewhere else to get my dog stuff.

We had been using Chewy for our dog's medicine and food for over a year. We never had a problem with any order and when the medicine was backordered they did everything to help. Recently we lost our beloved dog. When I called Chewy to cancel our autoship, they were extremely compassionate and kind. Two days later, we received flowers expressing their sympathy. This was amazing. That a company could make their customers feel individual and not just "another order", was far beyond anything I have ever experienced. We may not ever get another pet, but if we did, we would gladly return to Chewy as a loyal customer.

Both my orders had problems first one arrived with the box full of catlitter all over everything including my house after I opened it last order took 7 days to come didn't even need it anymore had to buy stuff I ordered was refunded for the cheap food but the litter they did nothing for me not convient anymore should stop with fed ex if this is there shippers result canceled my account done with crappy service

I can't recommend Chewy.com anymore. The company doesn't care about it's customers, and over and over again lie about what they're doing and what they'll do. I know that shipment times can be delayed, but they're using FedEX and 1-3 days often ends up 7-14 days? I can't do it anymore. I even allowed extra days from when I NEEDED the items by, and chewy has disappointed yet again. They're saying it'll be another 4+ days for delivery. Ugh.

They get worse and worse every time I use them. I even got an offer for 10% off which they never applied. They are always late arriving 5+days after the order. Pathetic!