Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Linda P.
I highly recommend Chewy. I have ordered from them for several years and have had perfect service, both in correctness of the order and quick delivery. I, also, like that one can speak directly to a human being when one has a question.
Lonnie R.
I ordered a aqueon betta falls fish tank from chewy. One of the falls is leaking all over. I called chewy to ask how to return it and the women was very nice. She said keep it and she will issue a full refund. I was very happy with the customer service. I will order from them again.
Scott R.
This place is a disgrace. I ordered prescription dog food my vet sent over the authorization 3 different times they still say never got it. I called they said it’s being shipped but still not shipped. My poor dog is ill and can’t eat and these people only care for money. I am done with this they should be reported and shut down
TJ
Chewy has went straight downhill. Their shipping is ridiculous, customer service is like talking to a spoiled high school brat and, lately, you can get the same exact stuff on Amazon cheaper and get it way sooner. We used to swear by Chewy, now we swear at Chewy and pity them. Whatever they’ve done in the last year or so is going to close them down and rightfully so. They did it to themselves. My recommendation…. Stay away from them and use Amazon.
Leigh W.
How incredibly thoughtful of Chewy.com to send me flowers on the occasion of my cat’s passing. They also offered to just chat with me if I needed the support. How lovely and compassionate of them!
Ruby
I have an auto ship set up every 5-6 weeks for prescription food and litter. However every now and then chewy says they need a prescription from my vet and they delay the order. Every time my vet says they have already sent it in and that for some reason they unnecessarily delay this for so many customers. This happened to me again and I contacted customer service several times after my vet called it in AGAIN and customer service sent me some canned response about weather when that’s not the issue. 2 weeks go by, I have a tracking number for a created label that never shipped. I have to buy fancy feast at the gas station instead of his RX food to keep my cat from starving. Chewy is just too disorganized and unreliable and cannot appropriately respond to the problem no matter how much I contact them. I have to be done with this.
Vickie M.
If I could give them 100 stars I would
Tiffany C.
An absolutely amazing company. They treat you like family. I recently lost my beloved dog suddenly and I came home to roses and a sweet letter from chewy expressing their condolences. This company is unlike any other. They so have an amazing refund and return policy. And their customer service is amazing too. The people are so kind and helpful.
