Chewy.comReviews of chewy.com

Terrible. Worst Service Ever. They trap you because you need prescription food and vets don't really sell it. Awful, awful awful. Don't buy from here, you will be frustrated.

WORST!! They lost a shipment of meds for my 14 year old dog. They refused to track any further than the FedEx website would allow which I could do myself. Called for a replacement. Replacement "fell through the cracks" and was not processed. Called a 3rd time, still no medicine and no help getting it here before she got sick... these people clearly don't give a good Goddam. Sickening. I called my vet and they told me they have been having a lot of complaints about Chewy lately. The people that are there are useless and have no business working with pet owners. They should give it back to Dr's & Foster, at least they cared about what they are doing

Been waiting over two weeks for dog food. They have changed arrival date several times. I have had to go to Petco and buy dog food. The prices are not better than the store not fast shipping. This customer with 5 dogs will shop elsewhere.

Excellent Service and Great Customer Service. Highly recommend them for all pet product purchases!!

I'm doing this review after noting what others have complained about because this company is great. I've never had 1 bad experience with customer service. I've had a box delivered once that was beat up but that's usually at fault of the delivery company, not the vendor. And Chewy's customer service was great with getting it replaced. Another time I received an item that was broken 3 times, they jumped on it and did the best to accommodate me. Two other times I just didn't like the product I ordered, at no fault of Chewy, it just wasn't what I thought it was. They not only refunded me but advised me that I could always donate the items to our local shelter. That was the best thing I've ever heard. This company is not about money at all and all about great customer satisfaction. Of course during these times of Covid some things are taking a bit longer to restock but I don't blame them at all for this. I have never had an issue with Chewy that could not be resolved and would highly recommend them.

I’ve always been a faithful customer and loved Chewy. However, the last three times I’ve ordered, my delivery was no less than two weeks over due and the boxes look like they’ve been fighting with Mike Tyson! The last delivery was almost three weeks out! I can’t keep buying extra food because my original shipment didn’t come on time. My dog needs to eat! Sorry Chewy but three strikes and you’re out! I have Fed Ex deliver packages from other companies on time and in good shape. I think they have issues with Chewy but the customer is being punished. You might want to look into that. All the best, Hunter’s mom

Chewy has amazing customer service! I ordered a new type of cat food and got two bags of it to secure free shipping. My cat didn't like the large size of the kibble. When I contacted chewy, my money was completely refunded and I was told to donate the remaining cat food. I get my other cat's prescription food on autoship and I love that it just shows up when I need it.

If you care about your pets meal schedule then Chewy is not for you. We set up autistic but late evertime. I'm better off going to my local store.