Chewy.comReviews of chewy.com

I have always been very satisfied with Chewy. The customer service is awesome. I am, however, not satisfied with their FedEx delivery service. I ordered dog food on September 24. Tracking showed it shipped on September 25. As of today, October 4, I have not received my order. Tracking shows that my order has been at FedEx 10 miles from my house for 7 days. I am told that FedEx is short staffed and this fact delays deliveries. I have had to buy dog food locally. Chewy needs to find another delivery service to replace FedEx. If I have to go buy dog food locally, why do I need Chewy?

Chewy has been a reliable way to get pet food online for quite a while but they have slipped recently. My last autoship order went out almost a week ago and has yet to arrive. Although I understand that Chewy can't be help liable for FedEx being slow they can be held accountable for not changing to another shipping company.

Omgosh! Chewy is so unbelievably awesome! Was supposed to get my order on a Wednesday, got it Monday, which was just so great! Not the first time this has happned! My pets recognize the box, which is so funny. Customer service is top notch! This company "gets it"! Please order from chewy...🙂

I love Chewy.com - they have the details on their websites for all the products I'm interested in, have a great variety of products, and their service and fast delivery are unprecedented among all the companies I do business with. If I ever need to change an Autoship or move a date, they've always been more than accommodating and are respectful and cheerful in their service. 5 Stars to Chewy!!!!!

Quick ship. Easy to talk to. Our cats eat a special prescription formula, they went above and beyond to help with filling that order. The other day I called to have our dog taken off the profile. So kind. Today a bouquet of flowers and a nice card sent to us. You have a customer for life now. Too bad other corps cant learn customer service from you.

I always ordered on time..the delivery took 1 or 2 days maximum 3 but now takes 5 to 6 days

Slow service with auto ship. No communication or help with substitute. Great delay in processing prescription refill on file. Not as good, by a lot, as they were. I'm looking for alternatives.

This is the third time I have had a problem with FedEx delivery for Chewy. I have two huge signs at my front door that is for delivery drivers. They need to leave the package between the screen door and the front door because I am disabled. I cannot go outside to get packages. I can grab a package and pull it inside if the driver leaves it where I instructed. Every driver from other delivery services follows instructions. The FedEx driver apparently cannot read. I live in Modesto, CA I told the woman on Chewy's helpline that I will never order from Chewy again until they use another delivery. FedEx is the absolute worst!! re: tracking # ending 4554