Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Bryant P.
Very slow shipping used to be fast prices keep going up just as cheap to go to local pet store now. My products are always crumble food we're package is mishandled and damaged I'm going to just stop shopping with chewy
Shauna
Dealing with this company that puts most of thier effort into copy n pasted really lame puns etc (purrfect, paw u later etc) emails, has been pathetic. They will use the covid, weather, fires, act of God etc etc crutch to delay shipping. You have to constantly contact them in order to hopefully get anything accomplished. Petsmart either hired the wrong people to run Chewy or made a bad business move buying them. I wouldn't use either one now. Not worth the bs.
Consumer
Chewys used to be good. The last shipment had a lot of termite wings in my box! Terrible. Had to throw the whole box away! Just had my house tented for termites. SMH
KT J.
I am so displeased with their service. I have been trying to get my cats prescription diet refilled and their service center has been extremely unhelpful. Additionally I was unable to upload the documents.
Stephen B.
I guess 1 star is as low as I can go. The customer service with my current order issue is beyond unacceptable. The 1 supervisor at 1 point said I accused them of theft. Which never occurred.
Scott G.
Chewy cannot be relied upon for prescription medications. I placed an order for three medications, all prescribed by the same vet. Due to some sort of clerical error, only two of the three prescriptions were confirmed with my vet, the last stuck indefinitely in "waiting for approval". Chewy charged my credit card, but then "timed out" and silently cancelled my order, never informing me it had been cancelled or providing any other indication the order would never be filled. When I inquired they responded "Sorry, you can try placing the order again". I strongly suggest not relying on Chewy to deliver critical prescription medications.
Jacklyn James R.
Placed order on 21 Sep and still have not received order on 5 Oct. Contacted Chewy who said they would look into it. When I asked the representative how did Chewy plan to accommodate me for the inconvenience the rep told me he would refund my money and i could go and shop elsewhere. Thats what i plan to do and I suggest you do the same!
Lidia
I did not have problems with my orders and deliveries were timely. I let them know my pet had died recently and they were very kind, sent me flowers with words of condolences. Highly recommend them.
