Chewy.comReviews of chewy.com

I’ve been buying my prescription cat food for years from Chewy, well I’m seriously wondering if I’ll continue to use them. I realize it isn’t their fault that deliveries are taking beyond 7 days, but they should tell you up front, or start negotiating with another delivery service, that can do what Chewy advertises of a 2-3 day delivery.

I have been on auto ship with Chewy for over a year. I got an email that they were out of my dog food and would let me know when it was in stock. Little did I know that they don't ship your item when it is back in stock. You have to wait until your next order is auto shipped. So I wouldn't have know this if I hadn't called to see where my dog food was. This seems like a poor business practice to me. Very upset with Chewy.

I was able to bought 2 bag dog food for one small dog one Doberman in 10 bag treats for dos a became ridiculous now charge me 223 I went tractor supply is alot more cheaper what pay for chewy

They use FedEx to ship everything and FedEx is incompetent. My package was out for delivery every day for 7 days and never got delivered.

I have been a Chewy customer for years and never had a problem until now. Last week I placed my order for the insulin my dog needs to stay alive. When I did not get it by Wednesday, I called and was told that FedEx had been sitting on my delivery since Monday. The insulin was now spoiled. I spoke to the pharmacy and was told there would expedite a replacement shipment. I never got an email with the tracking. I called on Thursday and was told to expect delivery on Friday. It was not delivered. I called on Friday and was told that the pharmacy is not allowed to expedite orders because FedEx has "issues". I called on Saturday. The pharmacy now tells me nothing can be done until Monday. They also tell me they can not tell me when I can expect to receive the order I have already paid for.

I have ordered from Chewy a lot, and it was always great. The order would come within a couple of days, three at the most. No more. My last 2 orders have taken 10 days. They use FedEx and FedEx says it will be delivered, then it doesn't come, then it says pending, and this goes on for days. My current order was made on 9/28 and here we are at 10/2, five days later, and my order is, you guessed it, 'Pending'. They give you no other options for shipping so you have to rely on them to make sure they use a carrier that will actually get it to you. Sorry, Chewy, you get no more of my business.

Such a great company and great customer service. They ship immediately and their prices are much lower than what you find on Amazon. Customer for life.

Been ordering from Chewy for years always good, with good communication , well not now ordered on 22nd and there 1 to 2 day delivery is now a lie, today is the 1st of Oct mined you they have never told me of a problem so on the 27th I contacted them oh it will be there the 29th it did not come called them the 30th which I was told it must be lost, once again they did not contact me, wanted to replace but half my order was out of stock, and God knows if this would show up, told them to refund me at this time they tried to short change me Needless to say a once very good company became a mess of a company no more chewy Just as cheap at petsmart