Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Cheryl H.
Chewy is a great company. I have received my orders in 2 days, 3 the latest I do live in a rural area. If my orders have an issue (damage) etc., they are quick to adjust doing so in a kind and courteous manner. The products and food have been great. Those who work at the call center, you are doing a great job. You are always are helpful, My fur baby appreciates that! Thanks to you all !
Lori F.
I received notification of my next autoshipment of meds after my dog died so I immediately called customer service to cancel the delivery. Chewy’s personnel were very sympathetic and helpful. The shipment hadn’t gone out yet so they could cancel it and credit my account. Two days later I received a bouquet of beautiful flowers from them. It was such a thoughtful gesture that I wanted to give them a great review and encourage all pet owners to check them out. Chewy has a large inventory of products for your pets and competitive pricing.
SeaGee
RIDICULOUS.
andrea S.
One of my beloved dogs Crackers passed away after being treated with meds that caused kidney failure after being treated for CHF. I received a beautiful bouquet of flowers that really warmed my heart.
Luann T.
I ordered 20 pound bags of cat food system changed them to 3 15 lb size. I ordered 40 lb cat liier, system changed to 20 lb. 40 lb bag of dog food not even shipped after 6 days. Don't change what I order. Scammer.
Jean D.
My dog food order always arrives within 2 days. If I am unhappy about any other item I purchased they credit or replace..ie toys. Never had more confidence in a company. I love my dogs and trust this company.
Susan H.
My doberman now suffers from congestive heart failure. For the last few months, I'd place Vetmedin Pharm Orders from Chewy. Their pharmacy SUCKS. Worse than SUCKS. Everytime, I place the order they complain that its my vets fault - but my vet has provided timely response every time. I placed my order this time on Friday 10/1. On 10/2 my vet emailed them the script approval. On 10/4 it had not been shipped - said that it was my Vets fault. Called my vet - vet sent me copy of email they sent to Chewy on 10/2. Called back Chewy, Alisha said working with Pharm. I resent the email that vet sent to me on 10/4. called back on 10/7 and chewy blamed the vet. its still had not shipped. they said won't ship until 10/8 and won't get until 10/11 or 10/12. So my doberman will be without life saving medication of which i ordered timely for 5 days and I was slated to go out of town and my dogsitter won't have the proper meds to give Rocky and he could die w/ my dogsitter. Chewy should be ashamed. This is the worst that they have been, but each time i've ordered this $200 script from them (i.e. once per month) they have been equally despondent. i won't be using them again - i'll have to find someone else - did i say they SUCK.
customer
A delievery of mine was lost in transit. I reached out to support and they responded quickly and sent me a new order. They were very kind and fast to respond. That's the kind of customer service that speaks to me in this day and age of online businesses. Thank you to Kellie G. and Tiffany J! I will forever be loyal to chewy.com because of their amazing quality and customer service!
