Chewy.comReviews of chewy.com

We have been buying our dog food for about 9 years, I always thought we were just another customer or number, the prices are awesome, I had to call them Saturday to cancel our account, because our boxer went to doggie heaven that morning, and a shipment was getting ready to ship,the gal on the phone was very helpful and Sympathetic to our loss and very kind, To our surprise we got home from work today Monday, and there is a Boquet of flowers at our front door from chewy, they don't know us never meat anyone from there, and they made us really fill like family , a company this size, who does this, well it appears that chewy.com does, if we get another pet in the future chewy.com has themselves a customer for life, they really treat you like family

I just would like to say that I TRULY APPRECIATE AND THANK the Chewy family for providing EXPECTIONAL CUSTOMER SERVICE to my small family that included our very special Yorkie Poodle Max. He recently passed away this month and the Chewy Family sent us this beautiful arrangement expressing their condolences. Off all of the pet companies that I have spent my money with CHEWY IS THE BEST OUT THERE...PERIOD!!! They supplied us with everything from food to vitamins to clothes to bedding. The list was endless AND if by chance I was displeased with a purchase I was INSTANTLY REFUNDED MY MONEY IMMEDIATELY!!! They only requested that I donate the item to a pet charity or shelter of my choice. I would recommend Chewy to anyone that is a pet lover hands down. I'll miss shopping with you Chewy...❤❤❤❤ L. Parris, Valued Customer

I am not sure what is happening with them? I usually have great service. My pet is on medication and I have an auto delivery that I wanted to expedite along with greens pill pockets. I called on a Thursday and the gentleman; clearly newbee and I had patience with him and he was VERY SLOW but we got through it. I thought it was odd but then I get an email over the weekend that my auto delivery hit a snag. The newbee went and asked for authorization from a FORMER VET for the dog food? Then I spoke again now a supervisor and they will send it right out, correct newbee made error. Now I receive an email that it isn't coming for 4 more days? What kind of craziness, my orders usually comes in 2 days. This all started over a week ago and still no order received. HORRIBLE....service. I call and they place me on hold and then hang up on me? HORRIBLE ....

First of all. I posted a review with photos showing sharp splinters, that came off the Red Barn Kneecaps. These could get lodged in a dogs throat and sharp enough to make your foot bleed. That review never made it to the .com reviews. Customer service was great. Nice folks. But it worries me that there's a potentially serious item they carry and it's not being removed.

I have used Chewy for several orders for toys and such. I accidentally ordered two dog beds of the wrong size. Even though it was totally my fault customer service was awesome. She sent me return labels (free to me) and helped me reorder the correct ones. Everything was done fast and hassle free. They couldn’t have been nicer or more professional. I highly ***** recommend them for your pet needs.

Find after years of shopping in chewy.com, always positive experience. Customer service clearly wants you to be happy and will fix orders (once accidentally over ordered) without question. I even find their prices may not be the lowest in some cases. But don’t mind the extra $ for dealing with a company that offers more personalized service. If I were have any complaint, it would be the auto-ship should be easier. Specifically need the ability to set up different times ie 1x/month vs every 3 months (like Amazon). You can set it up, but it takes effort.

This company sux, I think it's the same person answering the phone all the time with generic apologies. DON'T ORDER, YOU'LL REGRET!!

chewy Was amazing.. our dog recently passed away and it was very hard for us. I had just received our you are auto ship package the next day.. I called chewy and they were so gracious to refund us the amount and told us to donate The package we had just received to shelter! Plus sent us condolence flowers!!!. Amazing