Chewy.comReviews of chewy.com

I had my second auto shipment scheduled. It was shipped on a Sunday and was scheduled to arrive the following Thursday. My order never arrived. I send them several messages until they finnialy answer. They gave me a 35.00 credit on my credit card which was very nice. Weeks went by and no dog food. I called Chewy up and ask for a refund. The gave me my refund but also took my 35.00 credit away . Chewy blamed it all on FedEx. If they knew they had issues, why were they still using them. Needless to say, I canceled my account with Chewy. They should of sent me another order when I told them my order was lost or stolen.

I've been purchasing specialty items for my dog from chewy as she has kidney issues. Chewy has always been able to contact my vet quickly in order to get her prescription dog food as well as rapid (and free due to the cost) shipping to my home. Usually within 24 hours. I also recently purchased dog diapers, but sadly got them in the wrong size. I requested if there was a possibility I could exchange the products for a larger size and they immediately refunded me and gave me free shipping on the next order of diapers they themselves put in my shopping cart. It wasn't much, but it really was a kind gesture and something I needed during a time where I'm trying anything and everything for my dog in need.

I just wanted to let you guys know how amazing of a company you are! We have ordered our dogs food and supplies from chewy.com for awhile. Unfortunately we had to put our dog down last Friday. I swear I do better at funerals then I did putting our dog down. We just recieved a new bag of food in the mail which we found ourselves not needing anymore. We called chewy.com to cancel our future orders. Not only did you guys help us with that. You refunded our money for the bag we just received. Which was very generous. And told us to donate the food which I think is more amazing. But what was the best after having a long weekend trying to get used to life without our dog which was very difficult for us. We came home Monday from work after a long day. To flowers delivered to us from chewy.com. If that isn't special I don't know what is! You guys did not have to do that but it brought us great joy trying to get through the loss of our loved dog. I can't thank you guys enough. You are simply amazing!

If you had asked me 2 years ago about Chewy, I would have raved. I absolutely loved their customer service, and the prices for their pet food and toys were decent. I even recommended them to many people. Chewy even made the experience personal, sending birthday (or condolence) cards for your pets and other nice things like that. I have totally changed my opinion of them. I was afraid that things might change once they got more popular, and BOY was I right. The prices are outrageous, and they simply stopped caring about our pets and only care about profits now. The thing that pushed me over the edge was, one time I was almost out of dog food, and I knew it would run out completely before pay day. I asked them if they would please send me a small bag of dry dog food, and I would pay for it in 3 days, on payday. They sent me a very rude reply, accusing me of asking for "donations", which wasn't the case. I simply didn't want my dogs to go hungry for 3 days. That was the day I realized that they no longer care one bit about your pets. My dogs loved their food, and their toys were top-notch, but I'll never purchase anything from them again. On top of that, their policy on free shipping is outrageous. You have to purchase at least $49 each time, and yet their largest bags of dog food are around $48 so you have to buy more if you want to avoid paying shipping. So much for caring about us and our pets. I could cry, it makes me so sad.

I am a very satisfied customer of Chewy. I received a box that was cut open and the flea meds were taken out. I called customer service and they were super nice and are shipping out another one right away. I expected some sort of hassle, but no, super nice company that go above and beyond to please their customers. They have very fast shipping. They have exceeded my expectations.

I am reviewing here, just non-food products (Frisco brand), sold by Chewy. I've bought food bowls, chew toys, and other dog toys at Chewy. Without exception, every toy item failed to meet my minimum expectations. Every toy, that I've bought and let my dog, (14 year old pug mix), play with had ended up in pieces. I spend more time picking up small scraps of plastic and rope fibers than I do vacuuming my entire home. I should have learned earlier, what I know now; never buy anything new online. Let others get angry and frustrated, and I will look at their written reviews.

I used to be a happy customer for quite a few years but I lived in a city then. Now, away from a city, my order is shipped to an old address, Chewy apologized once but it keeps on happening and now, it takes more than a week to get anything delivered. When I called for assistance, i was told "my system is slow, i will put you on hold" i waited 10 minutes to see how far she would go..."She" finally hung up. I went to Chat and the agent was more professional but no explanation for the delay and the food arrived, but it took 8 or 9 days. If you live away from a big center, find other options than Chewy and Chewy 24/7 needs to be checked, it seems to me that now they are growing at the expense of the quality of their service, at least for my corner of the woods. Very disappointing

Chewy has been great for the many years I've been using them. Their prices are competitive and customer service has been responsive with the few issues I've had. Recently FedEx delivery has been seriously lagging deliveries by an extra 2-3 weeks! My most recent Chewy order has been stalled and stuck at my home states largest shipping hub, tracking shows it's just been sitting there doing nothing, going on over a week past the promised delivery date. Called Chewy and suggested to stop shipping with FedEx, they usually ship with UPS or OnTrac anyways. So they refilled my order at no charge, refunded my previous order and re-shipped it with another carrier with three day delivery and tracking. Also, a long time ago I had a box that had product that broke open. They promptly refunded it. Chewy is excellent for much of my pet needs, they respond to their customers rather than ignore them.