Chewy.comReviews of chewy.com

We are happy with their service. Friendly representatives, good products and there is always someone to talk to. You don't have to wait to speak to someone.

I had ordered a Vet diet food from this website, but reached out to customer service to see about possibly getting a rush out on the order. I was in need of the food immediately, my dog had just been discharged from the emergency vet hospital after a 4 day stay due to being in renal failure. I used chewy because that is what they had recommended when I was taking my baby home. Here’s where my one star rating comes from… I was on a chat with an agent discussing the matter, explaining the urgency, and relaying my dogs prognosis was guarded…not a good prognosis at all. Bianca C., the agent that was assisting me was saying there was no way to rush the order because they didn’t offer that option. I said I used chewy because the vet recommendation and also because they advertise as being there to meet every pets needs, but emergencies weren’t included. The response I got from her sent me off the handle, Bianca C. proceeded to respond by saying that she was sorry that she wouldn’t be able to help with a rush or moving my order to the front of the line, but in the future I should think about ordering ahead of time so I wouldn’t run out of food!!!!!!!!!!!! Are you kidding me? First of all was she even paying attention to me when I explained the situation and reason why I needed this food in the first place?! I’m not a fortune teller and haven’t been able to tell my future ever. How rude and inconsiderate. Secondly, I’m a grown woman, not her child to be spoken to like that. Unfortunately, with the few days it took me to realize Chewy was a garbage site, and needing to get my dogs food prescription filled elsewhere, my families hopes for a few more years have turned into now figuring out which vet we have to take her to so she can be put to rest. I would NEVER recommend anyone using this sight. Also, now all I can think about is if I would have realized sooner, maybe my dog would still have a fighting chance.

We are lost for words for such a wonderful surprising heart-warming thoughtful service from Lorenzo. I contacted Chewy to ask if I can return the Autoship order that came after our pup passed away. He was so sympathetic of our loss and provided us a full-refund asking us to donate the items instead of returning them. We were so grateful for him to offer the return and to honor our boy to help others was such a heartwarming service you don't get too often nowadays. A couple of days later (today), we receive a bouquet of flower from Lorenzo. This was truly a surprise and left my wife and I both speechless. It brought such a heartwarming sigh of gratitude (that's the best I can describe my feeling at the moment), it really teared us up thinking of our boy. He was truly loved and we miss him greatly. What Lorenzo did was way beyond anyone could've asked for and never in a million years we expected it. I'd say his servitude and caring thoughts truly exemplify how we should think and care for one another better. We're truly grateful for Lorenzo and the Chewy team!

If a thousand stars were an option I would give it, they have been beyond helpful and nice to me every single time! -mel

My husband ordered 5 bags of dog treats. Unfortunately our dog passed away before we received the treats. We called Chewy’s and explained and the rep said keep the treats, give them to the neighborhood dogs and we would get a full refund. Three days later we received a bouquet of flowers from Chewy’s in sympathy for our dogs passing. What outstanding Customer Service!!!

Excellent customer service. I've only had to contact them twice, but each time, they are kind and helpful. Good prices on everything and efficient shipping. It's the customer service that really wins all 5 stars, though!

I have been a Chewy's customer on and off for a few years. They are reliable, however, I just placed a new autoship order for dog and cat food, thinking I could take advantage of the first order 40% off. However, this promotion is only for new customers, not recurring customers. I had assumed since I never purchased dog and cat food from Chewy's, the 40% would apply to this new order. It does not. When I went to the site where it explains Autoship, it does say special terms and conditions apply, but does not state what it is. (Drilled down on Chewy's website). However, when going to this Website, I do see that if applies only to first autoship ever. Not new ones set up as a recurring customer. Promotion on Chewy's site very misleading.

I was given a hermit crab in poor living conditions with no warning. I immediately went to chewy to order all the supplies I'd need, but the little guy had stopped eating and passed before it got here. When I asked to return the items, they instead sent me a full refund and told me to donate the supplies. I am in awe of the customer service, thank you Chewy.