Chewy.comReviews of chewy.com

they sent an email on my dogs birthday. enough said! i love buying using autoship feature and i know i'll never run out of treats for my skywalker!

I called Chewy to cancel our subscriptions because are Garfield our 20 yr old cat passed away. A young man named Cyle helped and was wonderful on the phone. A few days later I received flowers from Chewy and Cyle!! We were so surprised and I started to cry and then my husband read the note and saw the beautiful flowers he started to get emotional. Thank you so much Chewy! And to you Cyle.... thank you. You are wonderful!! Sincerely, Geoff and Kimberly

I had a minor issue with a delivery and I have to admit that they have the BEST customer service I have ever experienced. they tended to my needs immediately and made everything right. I'll always be a loyal customer.....and my rescue dogs love me for it....

The problems I have had getting my pet her prescriptions from Chewy.com are HORRIBLE. This defeats the purpose of using a site where the whole focus is pet support.  Prescriptions are vital to our pet's well being and the fact that their policies do not make it easier for any pet owners and have this LARGE time lapse of where our pets don't get the proper care. I first didn't even get ANY notifications until it was WAY too late that they needed hard copies of prescriptions and my vet wasn't sending the hard copies anymore....shouldn't this have been sent to all pet owners months in advance? Especially if orders are on AUTO ORDER? I mailed the prescriptions as soon as I found out and picked up copies, but it's been 2 weeks and their only response is, "Sorry, mail can take 4-6 weeks to get to us." If these policies create this time lapse where critical foods, treats, and medications can't be properly given to the pets, it's really not beneficial to use a company that doesn't reflect this and creates a space where we are neglecting the needs of our pets.  Chewy's policy of how you are there for our pets, making it easier for us especially during the pandemic is violated by this lack of support. I am leaving for a company that TRULY communicates, cares for our pets and their well being.  Sandra Lee

I agree with other reviews. I used to get my orders within 48 hours. Now it takes weeks. My last order went from Arizona to Texas and back to Arizona before arriving to me in San Diego. The main reason I ordered from Chewy was the fast delivery. No reason to order from them any more.

Customer service that sticks to a script over chat and isn't helpful. I placed an order and noticed that even though the item hasn't shipped, the price has gone down. When I utilized the chat service to both check in on why it hasn't shipped and to see if a price adjustment was possible, I was told that it was out of their hands. Very unclear that 3rd party vendors can sell on the Chewy website and the fact that I can't even cancel the order to take advantage of a sale is ridiculous. I would have to wait to receive the product, then initiate a return to basically receive a price adjustment since their policy is so strict. No ability to simply cancel the order despite the fact that the order has not even shipped. Complete waste of time. I am officially done purchasing with Chewy.

I had placed 4 orders with chewy, however, 2 of those were for a senior pet that died shortly thereafter. Chewy not only refunded the money but had me donate the food bought for him to a shelter. Added to that they sent us a bouquet of flowers in his memory. Then I placed 2 new orders for kittens but got adult cats. Again, they fully refunded my money and asked me to donate the food. No questions asked. I am 60 years old and have NEVER dealt with such a great company. Just when I thought customer service was non-existent they proved me wrong. I no longer buy food locally at big box stores it all comes from Chewy.com. Great job Chewy!!!

I contacted chewy to cancel my auto ship order because my sweet boy had passed away. Not only did they tell me to donate the items in my little guy’s name and fully refunded me, but within a couple of days they sent me a beautiful bouquet of flowers with their condolences. Such a sweet and thoughtful gesture. This company really gets it and goes above and beyond during one of the worst times in my life. A special thank you to Ashley S who helped me. Excellent customer service and support!